Student Support Specialist (Part-Time In-Person) Open Until Filled

Kentucky Community and Technical College System; Cynthiana (KY); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health care

Tuition reimbursement

403(b) retirement plan

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Closing pay

Employee Assistance Program

Job summary

Maysville Community & Technical College is seeking a part-time Student Support Specialist to work in-person on the Licking Valley Campus in Cynthiana, KY. The role supports students with academic, professional, and personal needs to overcome barriers.

This on-site position (20 hours weekly) requires assisting with campus technology, testing accommodations, textbook access, tutoring connections, and enrollment processes. Remote work is not offered, and confidentiality must be maintained.

Qualifications

• Bachelor's degree or equivalent years of experience.
• Experience in customer service, student support, or administrative services preferred.
• Familiarity with college technology and self-service systems is a plus.

Responsibilities

• Assist students with college technology and self-service systems including Blackboard, PeopleSoft, student email, campus computers, printing, and digital course materials.
• Provide testing and academic support services, including proctored exams and tutoring connections.
• Assist students with textbooks, IDs, and campus resources such as loaner computers and the food pantry.
• Coordinate with library staff for research support and databases access guidance.
• Help students navigate enrollment, holds, transcripts, and self-service functions.
• Support financial aid processes including FAFSA completion and scholarships.
• Participate in orientation, registration, and other campus activities.
• Maintain records of student assistance and testing activities and protect confidentiality.

Skills

Customer service

Adaptability

Communication

Technological ability

Organization

Time Management

Dependability

Teamwork

Education

Bachelor's degree or equivalent experience

Job description

Title:

Student Support Specialist (Part-Time In-Person) Open Until Filled

Salary Range:

$16.00/Hour

Contract Term Length:

Not Applicable

Standard Hours:

20 hours weekly

Work Location:

On-Site

FLSA Status:

Non-Exempt

College:

Maysville Community & Technical College

Campus Location:

Maysville Licking Valley Ctr

Department:

Student Success

Total Rewards

Maysville Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

Maysville Community & Technical College is advertising for a part-time Student Support Specialist. This is an in-person position on Licking Valley Campus in Cynthiana, KY and is not eligible for remote benefits. Assists students with a variety of academic, professional, and personal support services to overcome academic and non-academic barriers.

Job Duties:

• Assist students with college technology and self-service systems, including account access, Blackboard, PeopleSoft, student email, campus computers, printing, digital course materials, and other online resources.
• Provide testing and academic support services, including proctored exams, testing accommodations, and connections to tutoring and other academic resources.
• Assist students with locating and ordering textbooks, accessing required course materials, obtaining student ID cards, and utilizing campus resources such as loaner computers, calculators, and the food pantry.
• Connect students with library staff for research and reference assistance, including guidance on using online databases, locating scholarly resources, and accessing library services.
• Help students navigate common enrollment and records processes, including holds, consent-to-release forms, transcripts, class schedules, and other student self-service functions.
• Provide general assistance with financial aid processes and resources, including FAFSA completion, SAP appeals, scholarships, and financial aid self-service.
• Participate in student orientation, registration, enrollment, and other campus activities as needed.
• Maintain appropriate records of student assistance and testing activities, protect confidential student information, and perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree in any field or equivalent years of experience

Preferred Qualifications:

Experience with various technology and programs, customer service, student support, education, or administrative services.

Additional Skills Requested:

Customer service, Adaptability, Communication, Technological ability, Organization, Time Management, Dependability, Teamwork

Employee Rights:

Employee Polygraph Protection Act

Equal Opportunity Employer:

Equal Opportunity Employer - The Kentucky Community & Technical College System is an equal educational and employment opportunity institution.