Student Support Representative

Bluegrass Stream LLC; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Bluegrass Stream LLC is seeking an entry-level Customer Success Specialist to guide learners through academic and career pathways. You will be a key link between students and transformative educational programs, delivering an inclusive, supportive experience.

In this role you will respond to learner questions, help them access resources, collaborate with internal teams, and track inquiries using our systems to ensure timely, empathetic service.

Qualifications

• Strong communication and customer service skills.
• Empathy, patience, and commitment to inclusive support.
• Ability to manage inquiries and follow established processes.
• Comfort working with diverse learners and helping them stay engaged.

Responsibilities

• Support learners through questions, concerns, and guidance related to program engagement.
• Help learners understand resources and next steps in their academic and career journeys.
• Maintain a high standard of customer service through clear, empathetic communication.
• Contribute to an inclusive learning environment that supports diverse backgrounds.
• Collaborate with internal teams to ensure learner needs are addressed effectively.
• Track and respond to learner inquiries using appropriate systems and processes.

Skills

Strong communication

Customer service

Empathy

Inquiries management

Job description

Entry Level Customer Success Specialist

Provide exceptional support and guidance to learners to help them navigate academic and career pathways. Serve as a key link between learners and transformative educational programs by delivering an inclusive, supportive experience for a diverse community.

• Support learners through questions, concerns, and guidance related to program engagement.
• Help learners understand resources and next steps in their academic and career journeys.
• Maintain a high standard of customer service through clear, empathetic communication.
• Contribute to an inclusive learning environment that supports diverse backgrounds.
• Collaborate with internal teams to ensure learner needs are addressed effectively.
• Track and respond to learner inquiries using appropriate systems and processes.

Entry Level Customer Success Specialist

Provide exceptional support and guidance to learners to help them navigate academic and career pathways. Serve as a key link between learners and transformative educational programs by delivering an inclusive, supportive experience for a diverse community.

• Support learners through questions, concerns, and guidance related to program engagement.
• Help learners understand resources and next steps in their academic and career journeys.
• Maintain a high standard of customer service through clear, empathetic communication.
• Contribute to an inclusive learning environment that supports diverse backgrounds.
• Collaborate with internal teams to ensure learner needs are addressed effectively.
• Track and respond to learner inquiries using appropriate systems and processes.

Qualifications & Skills

• Strong communication and customer service skills.
• Empathy, patience, and commitment to inclusive support.
• Ability to manage inquiries and follow established processes.
• Comfort working with diverse learners and helping them stay engaged.