Entry-Level Customer Support Specialist – Education

Wynen's; Salt Lake City (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Wynen's in Salt Lake City is seeking an Entry Level Customer Success Specialist to support a diverse student community by delivering exceptional customer service and guidance.

You will be the main point of contact for learners, helping them navigate educational and career pathways, resolving questions, and collaborating with internal teams to improve student support and the overall experience in alignment with our mission.

Qualifications

• Strong communication and customer-focused service mindset.
• Ability to support individuals from diverse backgrounds with empathy and respect.
• Organized and detail-oriented in handling inquiries and follow-ups.
• Willingness to learn and adapt in a fast-paced support environment.
• Basic problem-solving skills and comfort working with a team.

Responsibilities

• Serve as a primary point of contact, building strong relationships with learners and stakeholders.
• Provide support that helps students navigate educational and career pathways.
• Assist with problem-solving, answering questions, and ensuring concerns are addressed promptly.
• Help foster an inclusive, welcoming learning environment aligned with organizational mission.
• Collaborate with internal teams to improve student support and overall experience.

Skills

Strong communication

Customer-focused service

Empathy

Organized

Team collaboration

Willingness to learn

Problem-solving basics

Job description

Entry Level Customer Success Specialist to support a diverse student community by delivering exceptional customer service and guidance.

Key Responsibilities

• Serve as a primary point of contact, building strong relationships with learners and stakeholders.
• Provide support that helps students navigate educational and career pathways.
• Assist with problem-solving, answering questions, and ensuring concerns are addressed promptly.
• Help foster an inclusive, welcoming learning environment aligned with organizational mission.
• Collaborate with internal teams to improve student support and overall experience.

Qualifications & Skills

• Strong communication and customer-focused service mindset.
• Ability to support individuals from diverse backgrounds with empathy and respect.
• Organized, detail-oriented approach to handling inquiries and follow-ups.
• Willingness to learn and adapt in a fast-paced support environment.
• Basic problem-solving skills and comfort working with a team.