Student Support & Outreach Lead - Advocate for Success

Lenoir-Rhyne University; Hickory (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lenoir-Rhyne University in Hickory, North Carolina, invites applications for an Assistant Director for Student Support and Outreach. The role promotes student success through direct support, outreach, referrals and care coordination within the Student Support and Outreach unit.

The Assistant Director works with the Associate Dean of Students to coordinate programs, track student cases, and maintain confidential records to support assessment and continuous improvement.

Qualifications

• Bachelor's degree required; master's degree preferred or equivalent experience.
• 2+ years of experience in student affairs or related area within a college or university setting.
• Knowledge of current issues, trends and practices affecting college students and student support services.
• Demonstrated ability to work effectively with students from diverse backgrounds and maintain confidentiality.
• Strong interpersonal, written and verbal communication skills; ability to communicate effectively and maintain confidentiality.
• Strong organizational and time-management skills, attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office Suite and student affairs technology.

Responsibilities

• Coordinate the assignment and tracking of student cases, ensuring timely outreach, documentation, follow-up and appropriate resolution.
• Provide consultation, outreach, referral and follow-up to students experiencing academic, personal, social, financial, basic needs, health or other challenges.
• Assess student needs, assist students in navigating university processes and coordinate appropriate referrals and follow-up.
• Maintain accurate, timely and confidential records of student contacts, referrals, interventions and outcomes.
• Participate in student care and concern review processes and communicate timely updates to campus partners.
• Recognize complex concerns requiring additional consultation and escalate to the Associate Dean or appropriate university personnel.
• Supervise the Graduate Assistant, including assigning and monitoring work.

Skills

Interpersonal skills

Written and verbal communication

Organization & time management

Problem solving

Microsoft Office

Case management tech

Diversity awareness

Education

Bachelor's degree

Master's degree preferred

Tools

Case management systems

Job description

Lenoir-Rhyne University in Hickory, North Carolina, invites applications for an Assistant Director for Student Support and Outreach. The role promotes student success through direct support, outreach, referrals and care coordination within the Student Support and Outreach unit.

The Assistant Director works with the Associate Dean of Students to coordinate programs, track student cases, and maintain confidential records to support assessment and continuous improvement.