Student Services Assistant

Metropolitan-Community-College; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Metropolitan Community College in Kansas City seeks an Administrative Support Specialist for the Disability Support Services office. Incumbents provide information, guidance, and clerical support to students and prospective students regarding enrollment, accommodations, and services.

Responsibilities include presenting information on DSS processes, managing records, scheduling, data entry, and assisting with events and communications.

Qualifications

• High school diploma or GED required with strong clerical skills.
• Experience handling student inquiries and guiding enrollment processes.
• Proficiency in MS Office and data entry with attention to confidentiality.

Responsibilities

• Provide information and guidance to students about enrollment, accommodations, and services.
• Enter, track, and maintain student data in applicable systems; schedule meetings.
• Manage records, forms, calendars, and communications for the DSS office.
• Assist with events, provide campus tours, and support department operations.

Skills

Customer service

Data entry

Scheduling

Record-keeping

MS Office

Communication

Education

High School Diploma or GED

Tools

MS Office

CRM software

Job description

Incumbents provide basic information and services to students and prospective students regarding enrollment process, financial aid, career services, disability support, records and transcripts, or counseling, and perform clerical duties.

Specific Duties and Responsibilities

• Provide information and guidance to students regarding Disability Support Services (DSS) processes, policies, and procedures.
• Meet with students to discuss disability-related needs and accommodation requests.
• Review disability documentation and assist with accommodation intake processes.
• Respond to general inquiries from students, faculty, staff, and the public in a timely and professional manner.
• Enter, track, and maintain accurate student and program data in applicable systems.
• Schedule appointments and coordinate meetings for DSS staff and students.
• Maintain student records, documentation, activity logs, and status updates in accordance with departmental procedures and confidentiality requirements.
• Monitor and maintain office supplies and materials needed for daily operations.
• Provide classroom support services as assigned, including serving as a reader, scribe, or note taker for college-level courses.
• Assist prospective students by providing general admissions and enrollment information.
• Explain academic requirements, registration procedures, and financial aid processes to students and prospective students.
• Process payments and related transactions according to established procedures.
• Support the overall operations of the Disability Support Services office and assist with special projects as needed.

Information to students and prospective students

• Provide information on admissions, academic requirements and processes, financial aid, college offerings and services, and/or registration processes.
• Provide assistance to students and other individuals; work may involve responding to general inquiries via phone, email, or in person; distributing supplies and resources; providing referrals; directing calls to appropriate personnel/departments; giving campus tours; assisting students with completing documentation; reviewing and collecting documentation; and processing payments.
• Maintain records, call sheets, forms, spreadsheets, and training and other documentation; enter and track student data related to test scores, activities, status, financial aid, scholarships, and other financial, general, and confidential information.
• Perform basic clerical duties to include maintaining supplies, reserving rooms, processing correspondence, preparing and distributing materials packets, and maintaining the calendar and scheduling appointments for all counselors in the department, taking into account their workload, other college committees and responsibilities, individual priorities and preferences.
• Assist department staff with basic administrative duties, to include setting up and reserving rooms, distributing promotional materials, sending out invitations and reminders, registering students, and monitoring attendance, during special events and to facilitate related departmental operations.
• Highlight department events and programming using displays in campus showcase and bulletin boards by creating display and bulletin board items and other marketing materials in various formats.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma OR equivalent (G.E.D.)

Knowledge, Skills and Abilities

• Knowledge of program support principles and practices
• Knowledge of customer service principles
• Knowledge of record-keeping principles
• Knowledge of data entry principles and practices
• Knowledge of computers and applicable software and applications
• Skilled in providing customer service
• Skilled in preparing schedules
• Skilled in compiling information
• Skilled in performing data entry
• Skilled in providing program support
• Skilled in maintaining records
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information

Physical Requirements: Positions in this class typically require feeling, grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.