Office Support Associate, Testing Accommodation Center - Disability Resources & Educational Services

Experience Champaign Urbana; Urbana (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Experience Champaign Urbana in Urbana, IL is seeking an Office Support Associate to assist with exam preparation and TAC coordination. You will help prepare exams, monitor the TAC database, and support students and instructors during testing windows.

The role emphasizes accuracy, timely communication, and adherence to TAC policies while ensuring student safety and accommodations when needed.

Responsibilities

• Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format.
• Convert exams into accessible formats if needed.
• Package exams for scanning and return them to faculty after testing.
• Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct.
• Monitor exams in real-time to maintain academic integrity.
• Respond to student concerns and ensure their safety.
• Verify students have the correct exams and seat them appropriately based on accommodations.
• Collect completed exams and return them to instructors as per TAC policy.
• Make decisions on student accommodations if issues arise and elevate to the Program Coordinator or Academic Accommodations Specialist when necessary.
• Assist with training and scheduling student workers.
• Monitor their tasks to ensure they follow TAC policies and procedures.
• Perform other duties as assigned and appropriate for the role.

Job description

Duties Responsibilities

• Prepare exams by printing, checking them against the TAC database, and ensuring they are in the correct format.
• Convert exams into accessible formats if needed.
• Package exams for scanning and return them to faculty after testing.
• Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled, and booth assignments are correct.
• Monitor exams in real-time to maintain academic integrity.
• Respond to student concerns and ensure their safety.
• Verify students have the correct exams and seat them appropriately based on accommodations.
• Collect completed exams and return them to instructors as per TAC policy.
• Make decisions on student accommodations if issues arise and elevate to the Program Coordinator or Academic Accommodations Specialist when necessary.

General Office Support

• Provide day-to-day office support, including supply management, visitor screening, file upkeep, and correspondence.
• Coordinate with the other full‑time employees to ensure staff presence during exams.

Monitor Testing Accommodation Center (TAC) related Communication

• Handle TAC‑related communications and emails.
• Confirm exam instructions, respond to instructor questions, inform customers of TAC policies, and implement corrections to exam content.
• Distribute announcements and respond to student questions.

Assist with Student Workers

• Assist with training and scheduling student workers.
• Monitor their tasks to ensure they follow TAC policies and procedures.

Other Duties

• Perform other duties as assigned and appropriate for the role.