Care Conduct Specialist (Student Conduct Specialist), Residence Life

Indiana University Bloomington; Bloomington (IN); On-site; USD 53,000 - 54,000; Full time

Job summary

Indiana University Bloomington is seeking a Residence Life professional to conduct case assessments, coordinate hearings, and liaise with campus offices on student conduct matters. The role emphasizes confidentiality, policy compliance, and a culture of care in all student interactions.

The position includes training responsibilities, caseload management, and collaboration with multiple campus partners to resolve conduct issues and maintain safe, supportive housing environments.

Qualifications

• Proficient written and verbal communication.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrated ability to maintain confidential information.
• Ability to work within tight time frames and meet strict deadlines.
• Ability to simultaneously handle multiple priorities.
• Effective conflict management skills.
• Demonstrated commitment to educationally focused conflict resolution techniques and programs.

Responsibilities

• Conducts initial case assessment and referrals of Residence Life reports in coordination with the Associate Director of Conduct for Residence Life.
• Completes case and sanction/action plan audits.
• Serves as a resource for students and staff regarding policies and procedures contained in the IU Code of Student Rights, Responsibilities, and Conduct and the Residence Hall Rules and Regulations.
• Handles incident documentation, case exploration, adjudication, and sanctions/action planning.
• Assists with training and supervision of student (RA), graduate, and professional staff and Hearing Officers.
• Selects, trains, and advises the RHA Conduct Board.
• Serves as the main point of contact for the residence center's conduct board advisors.
• Works with the Associate Director of Student Conduct for Residence Life to liaison with Office of Student Conduct and other offices regarding training, policy violations and sanctioning.
• Places emphasis on confidentiality and culture of care in all direct student interactions.
• Serves as a Hearing Officer for various case levels.
• Develops and implements programs offering support for students facing conduct allegations.
• Manages an individual caseload and handles related processes.
• Collaborates with staff and external entities on shared goals and coordinating sanctions.
• Interfaces with students throughout the case and directs them to university resources.
• Provides training to university constituents on conduct procedures and case resolution.
• Runs reports on case progress and trends.

Skills

Communication skills

Professionalism

Time management

Priority setting

Commitment to quality

Flexibility

Learning mindset

Thoroughness

Dependability

Accuracy

Confidentiality

Deadline adherence

Multitasking

Conflict management

Conflict resolution training

Education

Bachelor's degree in public affairs, social work, counseling, public health, education, business, or related field

Master's degree in higher education student affairs or related field

2 years of experience in student conduct, higher education, or related field

Job description

Department

RESIDENCE LIFE (BA-RESI-IUBLA)

Department Information

Residence Life is a strategic campus partner in theInvolvement and Belonging area of the Office of Student Life. Wehouse approximately 13,000 predominantly first-year students in 14traditional residence halls and 6 unfurnished apartmentcommunities. In addition to our traditional floors, we have 21Living Learning Centers and Thematic Communities.

Job Summary

Department-Specific Responsibilities

• Conducts initial case assessment and referrals of ResidenceLife reports in coordination with the Associate Director of Conductfor Residence Life. Once the case is determined to be a ResidenceLife conduct case, the Conduct coordinator applies charges to thecase and assigns the case to Residence Life Hearing Officers andboards.
• Completes case and sanction/action plan audits.
• Serves as a resource for students and staff regarding policiesand procedures contained in the IU Code of Student Rights,Responsibilities, and Conduct and the Residence Hall Rules andRegulations.
• Handles incident documentation, case exploration, adjudication,and sanctions/action planning.
• Assists with training and supervision of student (RA),graduate, and professional staff and Hearing Officers.
• Selects, trains, and advises the RHA Conduct Board.
• Serves as the main point of contact for the residence center'sconduct board advisors.
• Works in assistance with the Associate Director of StudentConduct for Residence Life to serve as a liaison to the Office ofStudent Conduct and other Dean of Students offices regardingResidence Life Hearing Officer training, policy violations andsanctioning including alternative sanctioning, and referrals toother offices as appropriate.
• Places an emphasis on confidentiality of student concerns,university policy compliance, and a culture of care within alldirect student interactions.
• Serves as a Hearing Officer for a variety of case levels.

General Responsibilities

• Develops and implements programs and initiatives that offersupport for students facing student conduct allegations, which mayalso have legal implications with local or campus police.
• Manages an individual case load for incidents on and off campusthat may affect student standing in relation to the student code ofconduct, student safety and well-being, and/or university policies.Handles incident documentation, discovery, adjudication, andsanctions/action planning.
• Collaborates with staff in their own department, otherdepartments, external entities as well as academic and campusleaders, on shared student conduct goals, often coordinatingsanctions and action planning efforts for individual cases.
• Interfaces directly with students throughout the duration ofthe case, directing them to university resources such as staff instudent support roles as appropriate. Places an emphasis onconfidentiality of student concerns, university policy compliance,and a culture of care within all direct student interactions.
• Provides training to and serves as a resource for universityconstituents with high student interaction in order to educate onstudent conduct and the related procedures for caseresolution.
• Runs reports on case progress, types of code violations, andsanction/action plan completion, reporting trends to manager.
• Performs frequent research and maintains knowledge of relevantuniversity policies, the code of conduct, relevant laws andordinances, and best practice procedures for handling studentconduct issues.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree in public affairs, social work, counseling,public health, education, business, or related field.

Preferred

• Master's degree in higher education student affairs or relatedfield.

WORK EXPERIENCE

Preferred

• 2 years of experience in student conduct, higher education, orrelated field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.
• Demonstrated ability to maintain confidential information.
• Ability to work within tight time frames and meet strictdeadlines.
• Ability to simultaneously handle multiple priorities.
• Effective conflict management skills.
• Demonstrated commitment to educationally focused conflictresolution techniques and programs.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Thisrole requires the ability to review documents in their originalformat. The person in this role must be able to perform theessential functions with or without an accommodation.

Work Location

Indiana University Bloomington

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$53,000.00 - $54,000.00 annually

Work Hours

Monday - Friday, 8:00am - 5:00pm with occasional evenings andweekends

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online . You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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