Student Support Case Manager - Higher Ed

Chapman University; Orange (AL); On-site; USD 70,000 - 73,000; Full time

Job summary

Chapman University is seeking a Case Manager for the Dean of Students Office to provide front-line, non-clinical case management for students facing personal, academic, health, and basic needs challenges. You will assess risk, develop trauma-informed plans, and coordinate referrals to campus and community resources.

Reporting to the Senior Case Manager, this role emphasizes equity in access to support, thorough documentation, and collaboration with faculty and campus partners to promote student

Qualifications

• Master’s degree in Social Work, Counseling, Student Affairs, Psychology, or a closely related field.
• One to three years of full-time experience in student support or behavioral case management.
• Experience supporting diverse college student populations.
• Excellent interpersonal and written communication skills.
• Strong organizational skills with experience documenting case notes and confidential records.

Responsibilities

• Provide front-line non-clinical case management to students with personal, academic, health, financial, or other challenges.
• Assess needs, identify risk factors, and develop trauma-informed support plans.
• Coordinate referrals to on- and off-campus resources and follow up.
• Collaborate with faculty and campus departments to promote holistic care.
• Maintain confidential records in the campus system and ensure FERPA/HIPAA compliance.

Skills

Interpersonal skills

Written communication

Organizational skills

Discretion

Confidential records management

Crisis response familiarity

Education

Master’s degree in Social Work, Counseling, Student Affairs, Psychology, or related field

Job description

Chapman University is seeking a Case Manager for the Dean of Students Office to provide front-line, non-clinical case management for students facing personal, academic, health, and basic needs challenges. You will assess risk, develop trauma-informed plans, and coordinate referrals to campus and community resources.

Reporting to the Senior Case Manager, this role emphasizes equity in access to support, thorough documentation, and collaboration with faculty and campus partners to promote student