Case Manager

Chapman University; Orange (CA); On-site; USD 70,000 - 73,000; Full time

Job summary

Chapman University’s Dean of Students Office seeks a Case Manager to deliver front-line, non-clinical support to students facing serious personal, academic, or health challenges. You will assess needs, develop individualized action plans, coordinate referrals, and contribute to a holistic care approach across campus and external providers.

The role emphasizes student safety, equity in access to support, and proactive follow-up, with collaboration among faculty, staff, and service offices to

Qualifications

• Provide non-clinical case management support to students with personal, academic, health, financial, or basic needs.
• Develop individualized, trauma-informed support plans based on assessed risk.
• Maintain confidential records using campus systems (e.g., Advocate) in compliance with FERPA and HIPAA.

Responsibilities

• Provide individualized, non-clinical case management support to students experiencing personal, academic, health, financial, basic needs, or other circumstances that may impact their well-being or ability to successfully navigate the university.
• Assess student needs, identify risk and protective factors, and develop individualized, trauma-informed support plans.
• Provide ongoing outreach and follow-up to promote student engagement, continuity of support, and connection to appropriate resources.
• Assist students in identifying, accessing, and navigating university and community-based resources.
• Respond to urgent or elevated student concerns, including mental health concerns, interpersonal violence, housing or food insecurity, hospitalization, medical concerns, and other significant life circumstances, in collaboration with appropriate campus and community partners.
• Recognize situations requiring immediate intervention and facilitate connection to emergency, crisis, clinical, or other appropriate services within the scope of the Case Manager role.

Job description

Please see Special Instructions for more details.

Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law.

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.

Position Information

Position Title

Position Title Case Manager

Position Type

Position Type Regular

Job Number

Job Number SA93224

Full or Part Time

Full or Part Time full-time 40 hours weekly

Fair Labor Standard Act Classification

Fair Labor Standard Act Classification Exempt

Anticipated Pay Range

Anticipated Pay Range $70,304 - $73,000

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary

The Case Manager for the Dean of Students Office provides front-line support for students navigating serious and often high-risk personal, academic, or health-related challenges. Reporting to the Senior Case Manager, this position plays a pivotal role in Chapman University's student care model by conducting behavioral assessments, managing a caseload of students of concern, and coordinating referrals to critical resources both on and off campus.

This position is essential to ensuring student safety, promoting equity in access to support, and enhancing institutional retention efforts. The Case Manager meets individually with students presenting with complex needs - ranging from suicidal ideation and trauma to food insecurity and medical issues and builds individualized action plans to help them stabilize and succeed. The Case Manager also works closely with faculty, staff, campus service offices, and external providers to promote early intervention, crisis management, and comprehensive follow-up.

Responsibilities

Student Support & Case Management

• Provide individualized, non-clinical case management support to students experiencing personal, academic, health, financial, basic needs, or other circumstances that may impact their well-being or ability to successfully navigate the university.
• Assess student needs, identify risk and protective factors, and develop individualized, trauma-informed support plans.
• Provide ongoing outreach and follow-up to promote student engagement, continuity of support, and connection to appropriate resources.
• Assist students in identifying, accessing, and navigating university and community-based resources.
• Respond to urgent or elevated student concerns, including mental health concerns, interpersonal violence, housing or food insecurity, hospitalization, medical concerns, and other significant life circumstances, in collaboration with appropriate campus and community partners.
• Recognize situations requiring immediate intervention and facilitate connection to emergency, crisis, clinical, or other appropriate services within the scope of the Case Manager role.

Referral Navigation & Resource Coordination

• Guide students through accessing support services such as counseling, disability accommodations, financial aid, and community health resources.
• Assist students in making first appointments with on- and off-campus providers, with consideration to identity, insurance, and accessibility needs.
• Track barriers to access and collaborate with team members to close service gaps and promote equity in support systems.
• Coordinate multidisciplinary care with students who have recently been discharged from the hospital/treatment program to ensure transition back into campus community
• Help students understand university processes and identify the appropriate department or resource for concerns that fall outside the scope of case management.
• Maintain detailed, confidential, and timely records of all student contacts and case developments using the campus case management system (e.g., Advocate).
• Document risk factors, care plans, referrals, and outcomes in accordance with FERPA , HIPAA , and university policy.
• Contribute to team-based reporting, data tracking, and early alert systems to identify emerging concerns and institutional trends.
• Facilitate agreement-based resolutions with parties, as appropriate
• Serve as a key point of contact for faculty and staff reporting student concerns, offering consultation and follow-up support.
• Coordinate with campus departments such as Residence Life, Academic Advising, Financial Aid, SPCS , Student Health, and Disability Services to ensure holistic care.
• Participate in student support programming, including Orientation, Healthy Panther, and wellness initiatives to build student trust and increase visibility of resources.
• Participate in regular case consultation and supervision with the Senior Case Manager to promote consistent, ethical, and effective