Student Support Associate- Jackson Campus

Tcatjackson; Jackson, Northern (TN, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Tennessee College of Applied Technology (TCAT) – Jackson Campus is seeking a Student Support Associate to assist with Student Services under the supervision of the Student Services Coordinator and VP. Some evenings and travel may be required as part of duties.

The role focuses on recruitment, student records, compliance training support, and collaboration with the department to ensure successful student services outcomes at TCAT Jackson.

Qualifications

• Requires a high school diploma; technical diploma, or Associate’s Degree; Bachelor’s Degree from an accredited college or university preferred.
• Minimum of five (5) years of full-time experience in education, business or industry.

Responsibilities

• Recruitment duties: answer calls, assist walk-ins, disseminate information about programs, provide campus tours, and assist with New Student Orientation.
• Maintain physical and electronic student files and assist with compliance training and performance reports.

Skills

Interpersonal skills

Verbal and written communication

Time management

Microsoft Office Suite

Education

High school diploma

Technical diploma/Associate’s Degree

Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

Job description

Thank you for your interest in employment with Tennessee College of Applied Technology (TCAT). Our employees play an important role in helping students prepare for careers through high-quality technical training. We’re glad you are considering a career with us.

TCATs offer employees a comprehensive benefits package that includes health, dental and life insurance.

The Tennessee College of Applied Technology participates in the E-Verify program, a free, web-based system that electronically confirms the identity and employment eligibility of new hires. By using E-Verify, we ensure compliance with federal employment eligibility verification requirements and help maintain a legal workforce.For more information, visit the official E-Verify website Home | E-Verify .

Student Support Associate- Jackson Campus

Title: Student Support Associate- Jackson Campus

Employee Classification:Clerical & Secretarial

Institution:TCAT-Jackson

Department: Student Services

Campus Location: TCAT Jackson

Job Summary

General Duties: The Student Support Associate will work under the supervision of the Student Services Coordinator and Vice President of Student Services. The individual shall be responsible for assisting with duties related to Student Services and the support of the college. Some evenings/weekends and travel may be required.

Job Duties

• 100% - Responsible for recruitment for the institution, including answering phone calls, assisting with walk-ins, disseminating information regarding the programs available, providing tours of the College, and assisting with New Student Orientation. Provide attendance counseling and reporting. Assist students with completion of all required compliance training. Assist with academic reports as it relates to performance indicators and compliance. Maintain physical and electronic student files. Assist team members when necessary to ensure the success of the department. Other duties as assigned. - (Essential)

Minimum Qualifications

• Requires a high school diploma; technical diploma, or Associate’s Degree; Bachelor’s Degree from an accredited college or university preferred.
• Minimum of five (5) years of full-time experience in education, business or industry.

Knowledge, Skills, and Abilities

• Working knowledge of the principles, philosophy, and methods of technical education and individualized instruction.
• Must have strong interpersonal skills, pleasant demeanor, and professionalism with coworkers, students, and the public.
• Display high effort, dedication, and commitment toward work; operate utilizing the efficient and organizational structure while demonstrating trustworthiness and responsible behavior.
• Excellent verbal and written communication skills.
• Excellent time management skills with the ability to prioritize multiple projects simultaneously and meet deadlines.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Working knowledge of Microsoft Office Suite (PowerPoint, Word, Outlook, Excel, etc.) as well as the ability to learn and use other software.