Campus Support Specialist Coffee County Campus

Tennessee Board of Regents (TBR); Manchester (TN); On-site; USD 32,000 - 40,000; Full time

Job summary

TN Board of Regents is seeking a Campus Support Specialist for the Coffee County Campus in Manchester, TN. This full-time role serves as the campus receptionist and provides clerical, purchasing, and administrative support to students, faculty, staff, and visitors.

You will handle communications, payments, and scheduling while ensuring accurate records and a welcoming campus environment. Strong multitasking, confidentiality, and teamwork are essential.

Qualifications

• High school diploma or equivalent.
• 3+ years in customer service, reception, or office administration.
• Proficiency in Microsoft Office Suite and basic knowledge of social media/digital tools.
• Ability to learn institutional software and purchasing systems.
• Strong organizational and time-management skills.
• Excellent written and verbal communication; maintain confidentiality.
• Ability to work independently and as part of a team.
• Valid Tennessee Driver’s License.

Responsibilities

• Serve as the primary receptionist greeting students and visitors in a professional manner.
• Answer and direct incoming calls, visitors, and staff appropriately.
• Provide information about college programs, services, and events.
• Receive and distribute mail, deliveries, and packages.
• Process student payments, assist with account balances, and prepare deposits as needed.
• Maintain knowledge of college programming and campus activities.
• Maintain the administrative office appearance and front reception area.
• Maintain the administrative calendar and secure the facility when needed.
• Maintain and track facility key inventory and enter contract information into systems.
• Prepare routine correspondence, reports, and office documents.
• Maintain files and records following procedures.
• Assist with registration, orientation, graduation, and campus events.
• Prepare purchase requests and place orders for supplies and equipment.
• Receive shipments and verify against packing slips and PO numbers.
• Publish approved content on social media; take photos for events.
• Update digital signage with announcements and deadlines.
• Assist with meeting materials and event supplies.
• Coordinate maintenance service requests and participate in committees.
• Maintain FERPA-compliant handling of student records and live work documentation.

Skills

Customer service

Reception

Office administration

Microsoft Office

Written communication

Verbal communication

Organizational skills

Time management

Confidentiality

Teamwork

Education

High school diploma

Associate’s degree or higher

Tools

Ellucian Banner

Job description

Campus Support Specialist

Coffee County Campus

Title: Campus Support Specialist
Classification: Full-time, Non-exempt, 12 month
Office Location: TCAT – McMinnville at Coffee County 2790 Woodbury Hwy Manchester, TN 37355
Hours: 7:30 am – 4:00 pm Monday- Friday
Supervises: n/a
Reports to: Coffee Campus Coordinator
Salary: $31,922-39,902

Minimum Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, office administration, or a related field preferred for a minimum of three years.
• Proficiency in Microsoft Office Suite and standard office equipment with basic knowledge of social media platforms and digital communication tools.
• Ability to learn institutional software and purchasing systems.
• Ability to perform multiple administrative tasks while maintaining accuracy.
• Strong organizational skills with attention to detail.
• Excellent written and verbal communication skills along with strong organizational and time-management skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities in a fast-paced environment.
• Valid Tennessee Driver’s License

Preferred Qualifications

• Prior secondary or post-secondary experience
• Technical Diploma, Associate’s degree, or higher degree from an accredited institution.
• Experience of Ellucian Banner or other student information systems

General Duties

The Campus Support Specialist provides front-line administrative support to students, faculty, staff, and visitors while assisting with a variety of daily campus operations. This position serves as the primary receptionist for the campus and performs clerical, purchasing, communications, and administrative support functions. The Campus Support Specialist contributes to a welcoming campus environment by providing excellent customer service and ensuring routine administrative tasks are completed accurately and efficiently.

Key Responsibilities – Essential Job Functions

• Serve as the primary receptionist by greeting students, visitors, and guests in a professional and courteous manner.
• Answer and direct incoming telephone calls, visitors, and faculty, staff, and students appropriately.
• Provide information regarding college programs, services, and campus events.
• Receive and distribute mail, deliveries, and packages.
• Receive and process student payments, assist with account balance collection, and prepare daily deposits as needed.
• Maintain current knowledge of all college programming
• Sustain the appearance of the administrative office and front reception area
• Keep administrative calendar
• Secure facility when needed
• Maintain and track facility key inventory
• Enter contract information into institutional systems and maintain supporting documentation.
• Prepare routine correspondence, reports, forms, and other office documents.
• Maintain files and records in accordance with institutional procedures.
• Assist with registration, orientation, graduation, campus events, and other institutional activities.
• Prepare purchase requests and place orders for approved supplies, equipment, and materials.
• Receive shipments and verify items against packing slips and purchase orders.
• Process receipts for purchased goods and services according to institutional procedures.
• Maintain purchasing documentation and assist with inventory of office supplies.
• Publish approved content on the institution's social media platforms.
• Take photographs of campus events, student activities, and special programs for promotional purposes.
• Update digital signage throughout the campus with announcements, event information, deadlines, and other approved messages.
• Help prepare meeting materials, event supplies, and informational packets.
• Coordinates and tracks maintenance service requests.
• Serves on college committees and activities as needed.
• Maintain confidentiality of student and institutional records in accordance with FERPA and college policies.
• Maintains live work requests and student work documentation ensuring the live work policy compliance by staff, faculty, students, and clients
• Perform other related duties as assigned.

Background checks will be completed on all new hires. Instructors will be asked to sign a background release authorizing TCAT - McMinnville to complete a background check which will include the following: Sex Offender Registry, County Criminal & Federal Criminal.

Physical Demands And Working Conditions (ADA REQUIREMENTS)

• Heavy use of a computer
• Normal standing, sitting, and walking
• Lifting of boxes weighing approximately 40 pounds or less
• Operating a motor vehicle to travel within the college service area and in other areas as needed

Salary

Commensurate with experience, education and training according to Tennessee Colleges of Applied Technology salary guidelines.

Employment Documents

Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicants elected.

TCAT - McMinnville does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by the Tennessee Board of Regents policies with respect to employment, programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Stephanie Griffits, Fiscal Services Assistant, [e-mail], 241 Vo-Tech Dr, McMinnville, TN 37110, [phone]. The TCAT - McMinnville policy on nondiscrimination can be found at https://tcatmcminnville.edu/about/non-discrimination-statement . EOE/AA/Title IX/Title VI/ADA Employer

Tennessee Board of Regents Institution