Student Support Associate- Jackson Campus

Motlow; Jackson (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Motlow invites applications for the Student Support Associate position on the Jackson Campus. This clerical role supports Student Services under the supervision of the Student Services Coordinator and VP of Student Services, with some evenings, weekends, and travel required.

Primary duties include recruitment activities, attendance counseling, compliance training support, academic reporting, and maintaining student files. Collaboration with team members is essential for department success.

Qualifications

• High school diploma or higher; technical diploma, or Associate’s Degree; Bachelor’s Degree preferred.
• Minimum of five years of full-time experience in education, business or industry.
• Strong interpersonal, professional communication and problem-solving abilities.

Responsibilities

• Recruitment duties: answer calls, assist walk-ins, provide program info, give campus tours, and assist with New Student Orientation.
• Provide attendance counseling and reporting.
• Assist students with completing required compliance training.
• Assist with academic reports related to performance indicators and compliance.
• Maintain physical and electronic student files.
• Support team members to ensure department success.
• Other duties as assigned (Essential).

Skills

Interpersonal skills

Professionalism

Verbal & written communication

Time management

Microsoft Office Suite

Adaptability to learning software

Judgment and decision-making

Education

High school diploma

Technical diploma

Associate’s Degree

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Job description

Title: Student Support Associate- Jackson Campus

Employee Classification:Clerical & Secretarial

Institution:TCAT-Jackson

Department: Student Services

Campus Location: TCAT Jackson

Job Summary

General Duties: The Student Support Associate will work under the supervision of the Student Services Coordinator and Vice President of Student Services. The individual shall be responsible for assisting with duties related to Student Services and the support of the college. Some evenings/weekends and travel may be required.

Job Duties

• 100% - Responsible for recruitment for the institution, including answering phone calls, assisting with walk-ins, disseminating information regarding the programs available, providing tours of the College, and assisting with New Student Orientation.
• Provide attendance counseling and reporting.
• Assist students with completion of all required compliance training.
• Assist with academic reports as it relates to performance indicators and compliance.
• Maintain physical and electronic student files.
• Assist team members when necessary to ensure the success of the department.
• Other duties as assigned. - (Essential)

Minimum Qualifications

• Requires a high school diploma; technical diploma, or Associate’s Degree; Bachelor’s Degree from an accredited college or university preferred.
• Minimum of five (5) years of full-time experience in education, business or industry.

Preferred Qualifications

Knowledge, Skills, and Abilities

• Working knowledge of the principles, philosophy, and methods of technical education and individualized instruction.
• Must have strong interpersonal skills, pleasant demeanor, and professionalism with coworkers, students, and the public.
• Display high effort, dedication, and commitment toward work; operate utilizing the efficient and organizational structure while demonstrating trustworthiness and responsible behavior.
• Excellent verbal and written communication skills.
• Excellent time management skills with the ability to prioritize multiple projects simultaneously and meet deadlines.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Working knowledge of Microsoft Office Suite (PowerPoint, Word, Outlook, Excel, etc.) as well as the ability to learn and use other software.

Physical Demands / Working Conditions

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