Student Support Assistant

Colorado Community College System (CCCS); Denver (CO); On-site; USD 24,796 - 28,929; Full time

Job summary

Community College of Denver is seeking a Student Support Assistant to be the first point of contact for students at the EXCEL! Zone on the Auraria Campus in Denver.

You will help with welcoming students, directing them to tutoring resources, and ensuring high-quality service in person or by phone. Minimum qualifications include CCD enrollment with 6+ credits and financial aid eligibility; training is provided.

Qualifications

• Must be enrolled at CCD with at least 6 credit hours and be financial aid eligible.
• Minimum GPA 2.75; new students exempt first semester.
• No Experience Required – Training Provided

Responsibilities

• Greet and assist students in a friendly, supportive manner.
• Monitor tutoring zones and assist with regular tutoring space maintenance.
• Provide administrative support duties.

Skills

Navigating D2L

Active Listening

Communication

Decision-making

Stress management

Patience

Education

Enrolled at CCD with 6+ credits

Tools

Microsoft 365

D2L

Job description

Title: Student Support Assistant

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Student Learning Support (EXCEL! Zone)

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

Job Summary: The EXCEL! Zone provides student learning resources that support student academic success, learning development, and engagement to enhance personal and professional growth.
Student Support Assistants (SSA) are the first point of contact in assisting students in welcoming them to the EXCEL! Zone. SSA's ensure high-quality customer service for students and staff member in person or by phone.

Duties & Responsibilities:

SSA's serve students as peer support with customer service, routine needs as directing student the appropriate zone for tutoring and learning resources. Provide impromptu tours, monitor of tutoring zones, and regular maintenance.

• 50% Assist and greet students in a friendly and supportive manner
• 40% Monitor assigned tutoring zone area and assist with regular tutoring space maintenance
• 10% Administrative support duties assigned

Competencies/KSAs:

• Knowledge of navigating within D2L
• Active Listening
• Decision-making
• Communication
• Stress management
• Patience

Minimum Qualifications:

Must be enrolled at CCD with at least 6 credit hours, Be financial aid eligible, and have a complete financial aid file. Minimum GPA 2.75 (New students exempt first semester)
No Experience Required - Training Provided

Preferred Qualifications:

• Customer service background
• Proficient in Microsoft 365
• Use of computer software programs and D2L

Additional Information/Benefits:

• Excellent customer service skills
• Answer phones and pick up mail
• Guide students through Navigate sign-in/out process
• Ability to work as part of a team
• Ability to learn and adapt to student needs
• Proficient computer skills and internet navigation skills
• Knowledge of or willing to learn educational technologies, such as D2L, Microsoft 365, Teams
• Experience working with people from diverse background
• Adhere to confidentiality

The majority of CCD's pathways fit well with this position. It connects you to the heart of CCD's overall theme, helping student succeed. In becoming an EXCEL! Zone team member, SSA's engage in helping the CCD community all while gaining workplace professional skills.