Financial Aid Customer Support Guide- Work-Study

Colorado Community College System (CCCS); Denver (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Colorado Community College System is seeking a Financial Aid Customer Support Guide- Work-Study at the CCD Financial Aid office on the Auraria Campus in Denver. The role focuses on welcoming students, guiding them through financial aid questions, and ensuring accurate document handling.

You'll work to connect students with resources, support department events, and learn federal rules as you assist with FAFSA completion, scholarships, and related processes.

Qualifications

• Be financial aid eligible, which includes having a complete FA file, meeting SAP and enrolled 6 hours+ towards degree.
• Application requires strong communication and interpersonal skills.
• Proactive with ability to learn and navigate complex regulations.

Responsibilities

• Provide a warm, friendly greeting at our front counter to assist students and their support team with financial aid questions. This includes using the knowledge you'll gain through training to identify needs they may not even be aware of.
• Review submitted documents in-person & via email for accuracy
• Assist with student inquiries via email and phone
• Connect students to resources that may fall out of the financial aid realm
• Collaborate with full-time staff to support department events, such as job fairs, FAFSA completion, scholarship drives, etc.
• Ensure smooth front counter operations. For example, replenishing financial aid forms (copies), updating quick reference booklet, as needed, etc.
• Call campaigns to students to encourage file completion
• Using Banner and Excel for reports and data collection

Skills

Detail oriented

Critical thinker

Solution oriented

Positive attitude

Growth mindset

Excellent communication

MS Office Suite

Self-motivated

Reliable

Tools

Microsoft Office

Job description

Title: Financial Aid Customer Support Guide- Work-Study

Position Type: Workstudy

College: Community College of Denver

Division: Student Affairs

Department: CCD Financial Aid

Campus: Auraria Campus

Location: Denver

Salary Range: 19.29

Job Summary:

The financial aid department at CCD is here to support students navigating federal financial aid processes. We assist students with completing their requirements to receive a financial aid offer to provide relief with the cost of tuition and fees. Not only do we assist students in setting up their aid, but we are in the unique position to educate and empower students navigating the complex processes that come with receiving it. We have the opportunity to make positive impacts on the current student experience as well as aid in strategic long term financial decisions. Paying for college can be very stressful, so we're here to provide our expertise and understanding to collaborate with students to find a plan they're confident and comfortable with.

Duties & Responsibilities:

Our work-study students are a huge resource to our office. They provide support to our students and staff to be able to keep our office running at its highest potential. Primarily, this position supports most largely with customer service.

• Provide a warm, friendly greeting at our front counter to assist students and their support team with financial aid questions. This includes using the knowledge you'll gain through training to identify needs they may not even be aware of.
• Review submitted documents in-person & via email for accuracy
• Assist with student inquiries via email and phone
• Connect students to resources that may fall out of the financial aid realm
• Collaborate with full-time staff to support department events, such as job fairs, FAFSA completion, scholarship drives, etc.
• Ensure smooth front counter operations. For example, replenishing financial aid forms (copies), updating quick reference booklet, as needed, etc.
• Call campaigns to students to encourage file completion
• Using Banner and Excel for reports and data collection

Minimum Qualifications:

Be financial aid eligible, which includes having a complete FA file, meeting SAP and enrolled 6 hours+ towards degree.

Preferred Qualifications:

We are seeking applicants who either already have a strong grasp on, or are receptive to honing the skills below:

• Detail Oriented
• Critical thinker
• Solution oriented
• Positive, outgoing and helpful attitude
• Growth mindset
• Excellent communication skills (listening, verbal and written)
• Experience with Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
• Self-motivated with strong initiative
• Reliable

Additional Information/Benefits:

Our office prides itself on being a platform for professional growth for our work-study students. We have had several individuals who started as work-studies transition into full-time positions with our office. Even if financial aid isn't or doesn't become your passion, you'll gain highly transferable skills working for us.

You’ll have the opportunity to learn how to apply broad stoke rules to individual situations. Applicants will get the daily practice of explaining high-concept regulations to students and their support systems on the student's level. This requires strong communication skills and a creative teaching approach. It also provides a glimpse into how federal programs work and navigating the confines or their rules and regulations.

• Mentorship regarding how to be a courteous employee and teammate
• How to gather, interpret and apply federal rules and regulations
• Professional communication, both verbally and written
• Experience working with an extremely diverse population to meet their individual needs

The position is open to students in any pathway. However, students pursuing a credential in education, public safety & legal services, or any of the social and behavior sciences may find this position particularly appealing.