WS-HS Welcome Desk Associate Work-Study

Colorado Community College System (CCCS); Denver (CO); On-site; USD 22,000 - 31,000; Part time

Job summary

Community College of Denver at the Lowry Campus seeks a WS-HS Welcome Desk Associate (Work-Study) to provide front-line assistance for prospective students and families. You will support enrollment activities, answer questions, and guide visitors from the Welcome Desk.

You will perform clerical tasks, assist with events, and help stock materials while developing customer service and organizational skills in a college setting.

Qualifications

• Currently enrolled as a CCD student and eligible for the Work-Study program.
• Must be able to work the assigned schedule throughout the academic term.

Responsibilities

• Provide coverage for the Welcome Desk to answer incoming calls and general traffic.
• Assist general office work and simple paperwork organization tasks.
• Receive & distribute mail and packages.
• Assist with classroom and conference room setup as needed.
• Support recruitment events and other outreach activities.
• Assist with student food and pet food pantry check-ins, including organizing and stocking pantry supplies.
• Produce program ID badges for clinical rotations.
• Maintain marketing materials and bulletin boards throughout the building.

Skills

Customer service

Problem solving

Interpersonal communication

Verbal communication

Microsoft Word

Microsoft Excel

Outlook

Teams

Website navigation

Attention to detail

Time management

Education

CCD student

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

Title: WS-HS Welcome Desk Associate Work-Study

Position Type: Workstudy

College: Community College of Denver

Division: Academic Affairs

Department: CCD Health and Natural Sciences Pathway

Campus: Lowry Campus

Location: Denver

Salary Range:19.29

Job Summary:

Welcome Desk Associates positions provide quality customer service to prospective students and their families through campus tours, information sessions, event support, open houses, and enrollment/registration assistance. Associates serve as the first point of contact for the Health Sciences Pathway, respond to questions, and give directions from the Welcome Desk on the Lowry Campus.

Duties & Responsibilities:

• Provide coverage for the Welcome Desk to answer incoming calls and general traffic.
• Assist general office work and simple paperwork organization tasks.
• Receive & distribute mail and packages.
• Assist with classroom and conference room setup as needed.
• Support recruitment events and other outreach activities.
• Assist with student food and pet food pantry check-ins, including organizing and stocking pantry supplies.
• Produce program ID badges for clinical rotations.
• Maintain marketing materials and bulletin boards throughout the building.

Competencies/KSAs:

• Provide excellent customer service to students, families, and visitors.
• Strong problem-solving skills, with the ability to assess student needs and make appropriate referrals.
• Demonstrate strong interpersonal and verbal communication skills.
• Basic proficiency in Microsoft Word, Excel, Outlook and Teams.
• Ability to navigate websites and locate accurate program information.
• Maintain a professional demeanor.
• Communicate effectively in writing using clear and professional language.
• Demonstrate strong attention to detail and organizational skills.
• Effectively manage multiple tasks and priorities in an educational environment.

Minimum Qualifications:

• Currently enrolled as a CCD student and eligible for the Work-Study program.
• Must be able to work the assigned schedule throughout the academic term.

Selection Process:

All applications will be reviewed

Additional Information/Benefits:

This position is open to students from all academic pathways and areas of study. As a Welcome Desk Associate, students develop transferable skills in customer service, communication, professionalism, problem-solving, and teamwork that support success in any field. You will develop the following skills:

• Customer Service
• Communication (Verbal & Written)
• Time Management
• Problem-Solving
• Professionalism & Teamwork