Student Support Administrative Program Coordinator - Student Enrollment and Support Services

utaustin; Utah; On-site; USD 52,000 - 80,000; Full time

Job summary

UT Austin seeks a Student Support Administrative Program Coordinator within the Student Enrollment and Support Services department. The role oversees administrative functions for Student Support and assists with Off-Campus Resources and Basic Needs program implementations, ensuring excellent customer service for all engaged with Student Support and BCAL.

The candidate must have a Bachelor's degree, at least three years of experience, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree and three years of work experience.
• Proficiency with Microsoft Office Suite.
• Excellent organization skills and attention to detail.
• Excellent interpersonal, verbal and written communication skills.
• Ability to pass all required background checks as required by policy.
• Ability to gain authorization to drive a university vehicle.

Responsibilities

• Coordinate administrative pieces for Student Support programs including purchasing equipment and supplies, reimbursements, and expenditures for audits.
• Support BCAL operations and campus events, including reporting and documentation for meetings.
• Provide front desk coverage and high-level customer service to visitors, staff, and students.
• Assist with Open Records Requests and committee work.
• Support on-campus programs and special projects as assigned.

Skills

Organizational skills

Interpersonal communication

Written communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Posting Title:

Student Support Administrative Program Coordinator - Student Enrollment and Support Services ----

Hiring Department:

Student Enrollment and Support Services ----

Position Open To:

All Applicants ----

Weekly Scheduled Hours:

40 ----

FLSA Status:

Exempt from FLSA ----

Earliest Start Date:

Oct 12, 2026 ----

Position Duration:

Expected to Continue ----

Location:

UT MAIN CAMPUS ----

Job Details:

General Notes

Must be eligible to work in the United States on a full-time basis for any employer. Position is located in Austin, TX.

Purpose

Provides administrative oversight for all areas of Student Support as well as assists with the implementation of programs for Off-Campus Resources and Basic Needs. This position is charged with maintaining positive customer service for anyone engaging with Student Support and/or Behavior Concerns Advice Line (BCAL).

Responsibilities

• Coordinate administrative pieces for Student Support programs especially from Basic Needs and Off-Campus Resources. This includes purchasing equipment and other supplies, creating OOEFs, facilitating reimbursements, and maintaining expenditures for financial audits. Using a Procard and completing account receivables processing for the Procard. Assist with staffing on-campus programs for Student Support areas.
• Serve as a resource to Student Outreach and Support on critical operations including assisting in processing class absence notes, processing student death memos, planning and implementing UT Remembers with University Events and Experiences, maintaining up-to-date reporting on BCAL concerns including Protocall reports, and scheduling and preparing documentation for BAT meetings.
• Serve as backup support and coverage to the student employees assigned to Main 7, ensuring appropriate front desk coverage during absences and peak times, serving as the primary point of contact for visitors, faculty, staff, students, and external guests by providing excellent customer service when answering phone calls, serving walk‑in customers, and assisting with crisis situations.
• Assist with collecting and submitting responsive documents for Open Records Requests regarding programs under Student Support.
• Serve on campus-wide committees.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree and three years of work experience.
• Ability to work independently and meet deadlines with limited supervision.
• Proficiency with Microsoft Office Suite.
• Excellent organization skills and attention to detail.
• Excellent interpersonal, verbal and written communication skills.
• Ability to pass all required background checks as required by the Youth Protection Office to serve as a university Designated Individual.
• Ability to gain authorization to drive a university vehicle.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Knowledge and experience with UT Austin processes and procedures.
• Experience with UT Austin HR and accounting procedures.
• Experience managing student team members.
• Previous work with youth programs that require youth protection compliance.

Driving Required

• This job requires a class "C" operator's driver's license.
• The applicant selected must provide a current three year driving record from the current state of residence.
• If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
• Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$52,000 + depending on qualifications

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest