Student Success Technician

CHESS; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Central New Mexico Community College is seeking a Student Success Technician in Albuquerque to support students and collaborate with teachers, counselors, and staff to enhance academic success and well-being.

The role involves monitoring student progress, organizing workshops, and promoting engagement in school activities to foster a positive learning environment. Strong communication and organizational skills are essential to connect students with CNM resources.

Qualifications

• High school diploma or equivalent and two years of experience.
• Experience as a student employee is considered.
• A combination of education and experience may be substituted for requirements of the position.

Responsibilities

• Refer individuals to CNM resources and explain CNM policies, procedures, and programs.
• Deliver information via telephone, in person, and online.
• Perform general office tasks, including data entry and retrieval, manual and electronic processing, answering telephones.
• Ensure compliance with safety regulations, procedures, protocols, and OSHA standards, and wear PPE if required.
• Provide support to students by referring them to appropriate resources within CNM.
• Explain CNM policies via various communication channels, including phone, in person, and online.
• Perform other general office tasks such as data entry, retrieval, and answering phones.
• Performs other related duties of a similar nature and level as assigned.

Job description

Compensation:

$15.05 - $18.41

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE02

Position Summary

The Student Success Technician provides support and assistance to students to enhance their academic success and overall well-being. You will collaborate with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in encouraging a positive and supportive learning environment for students.

Duties & Responsibilities

• Refer individuals to the appropriate CNM resources and provide explanations and interpretations of CNM policies, procedures, and programs
• Deliver information via telephone, in person, and online.
• Perform general office tasks, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensure compliance with safety regulations, procedures, protocols, and OSHA standards, and wear personal protective gear if required.
• Provide support to students by referring them to appropriate resources within CNM.
• Offer explanations and interpretations of CNM policies, procedures, and programs through different communication channels, including telephone, in-person interactions, and online platforms.
• Perform a variety of general office tasks such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Performs other related duties of a similar nature and level as assigned.

Minimum Qualifications:

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent AND Two (2) years of experience
• Experience as a student employee is considered
• A combination of education and experience may be substituted for requirements of the position

Preferences :

• Experience in Enrollment Services
• Cover letter and Resume must be attached to the Application
• Technological proficiency to navigate student information systems, online learning platforms, and communication tools effectively
• Adaptability to respond to changing student needs, institutional priorities, and latest trends in student success programming

Best Consideration Date 9/11/2026

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.