Student Succes Tech

CHESS; Albuquerque (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Central New Mexico Community College in Albuquerque, NM seeks a Student Success Technician to support students and improve academic outcomes. You will collaborate with teachers, counselors, and staff to identify needs, organize workshops, and promote engagement in school activities.

Responsibilities include delivering information via multiple channels, handling routine office duties, ensuring safety compliance, and guiding students to CNM resources.

Qualifications

• High school diploma or equivalent AND two years of experience.
• Preference: bilingual in English and Spanish.
• Shift: Mon-Thu 9am-6pm; Fri 8am-5pm; occasional Saturday.

Responsibilities

• Delivers information via telephone, in person, and online.
• Performs general office duties including data entry and retrieval.
• Ensures safety compliance and OSHA standards, wears PPE if required.
• Guides students by referring them to CNM resources.
• Explains CNM policies and programs through multiple channels.
• Performs additional clerical duties and related tasks.
• Refer individuals to CNM resources and explain CNM procedures.

Education

High school diploma or equivalent

Job description

Compensation:

$15.05 - $18.41

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE02

Position Summary

The Student Success Technician is responsible for providing support and assistance to students in order to enhance their academic success and overall well-being. This position collaborates with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in fostering a positive and supportive learning environment for students.

Duties & Responsibilities

• Delivers information via telephone, in person, and online.

• Performs general office duties, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.

• Ensures compliance with safety regulations, procedures, protocols, and OSHA standards, and wears personal protective gear if required.

• Provides guidance and support to students by referring them to appropriate resources within CNM.

• Offers explanations and interpretations of CNM policies, procedures, and programs through various communication channels, including telephone, in-person interactions, and online platforms.

• Performs a variety of general office duties such as data entry, retrieval, manual and electronic processing, and answering telephones.

• Performs other related duties of a similar nature and level as assigned.

• Refers individuals to the appropriate CNM resources and provides explanations and interpretations of CNM policies, procedures, and programs

Minimum Qualifications:

• High school diploma or equivalent AND Two (2) years of experience
• Experience as a student employee is considered
• A combination of education and experience may be substituted for requirements of the position
• Preference: Bilingual in English and Spanish
• Shift: Monday-Thursday 9 am-6 pm; Friday 8 am-5 pm; occasional Saturday
• Best Consideration 08/28/26

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.