Student Success Specialist

Palm Beach State College; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Educational leave

Paid time off

Job summary

Palm Beach State College is seeking a Student Success Specialist to support retention initiatives, meet with students to screen issues, and coordinate services across campus. The role involves collecting data, coordinating staff, and contributing to program development.

Ideal candidates have at least an associate’s degree with related experience, strong communication skills, and the ability to manage multiple tasks in a team environment.

Qualifications

• Associate’s degree required; bachelor’s preferred.
• Experience in student services or retention programs helpful.
• Strong written and spoken communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Engages with students to identify academic and personal challenges impacting success.
• Refers students to campus resources and follows up on outcomes.
• Maintains records of program participation and student interactions.
• Coordinates activities of two or more staff.
• Assists with scheduling and administrative requirements including student workers, part-time, full-time, temporary, and volunteers.
• Assists with student panels, events, and workshops to improve retention and completion.
• Collects, organizes, and presents retention and completion data.
• Prepares reports for internal and external requests.
• Provides information to public, students, and staff about programs and services.
• Collaborates across departments to support department goals.

Skills

Attention to detail

Time management

Conflict resolution

Analytical thinking

Verbal communication

Written communication

Team collaboration

Education

Associate’s degree

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Under general supervision, responsible for providing operational support to student retention and completion initiatives and programs. Meets with students to screen for academic issues and follows up with the appropriate personnel to resolve issues as necessary. Collects and tracks student success data and identifies barriers to retention and completion. Leads the student ambassador program. This is a grant funded position. Continued employment is contingent upon grant funding.

What a day of a Student Success Specialist looks like:

• Engages with students to identify academic and personal challenges impacting success.


• Refers students to the appropriate campus resources and follows up on outcomes.


• Maintains and ensures accurate records of program participation and student interactions.


• Coordinates the activities of two or more staff.


• Assists in scheduling and administrative requirements. This may include student workers, part-time, full-time, temporary, and volunteers.


• Assists with student panels, co-sponsored events, student success workshops, and other programs focused on increasing student retention and completion.


• Liaises with college personnel for the development of marketing content for the department.


• Collects, organizes, and presents retention and completion data.


• Prepares required reports for various internal and external requests.


• Provides information to the public, students, and staff regarding programs and services of a department, campus, or College.


• Collaborates among departments, functions or groups, within and outside the College.


• Communicates information through various methods to appropriate personnel and others.


• Performs other job‑related duties as assigned.

Education and Experience

• Associate’s degree


• Some related experience

Knowledge of:

• Microsoft Office Professional or similar application

Skilled in:

• Attention to detail while maintaining effective time and task management


• Managing and resolving conflict in a positive manner


• Analyzing relevant information to solve problems

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service


• Work both independently and in a team environment to complete projects and tasks


• Organize and prioritize multiple competing priorities

Licenses, Registration, Certifications, or Special Requirements

• Regular physical attendance required


• Valid Florida driver’s license


• Requires travel between campus locations

Preferred, but not a must: Education and Experience

• Bachelor’s degree

Work Environment and Physical Demand

• Frequency: Reach and grasp objects - Hourly


• Push or pull objects - Hourly


• Use of video display terminal - Hourly


• Interaction with general public - Hourly


• Use of manual dexterity and fine motor skills - Hourly


• Daily Identify and distinguish colors and shades of color


• Daily Communicate information verbally


• Hourly Communicate information in writing


• Hourly Receive and understand information through oral and written communication


• Hourly Proofread and check documents for accuracy


• Hourly Work a fluctuating work schedule


• Occasionally Operate a motor vehicle

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $19.52 hourly; however, the offer may vary based on the candidate’s education and experience.

Application Deadline This position is open until filled. First initial review October 6, 2026.

Culture

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits

• Tuition fee waiver at PBSC


• Tuition reimbursement


• Degree recognition award


• Educational leave


• Public Service Loan Forgiveness institution

Health and Wellness

• Medical


• Dental


• Vision


• Disability


• Life insurance


• Parental leave


• and more

Generous Time Off

• Vacation


• Sick leave


• Holidays


• Spring and winter breaks offering additional paid time off

Panther Perks

• Potential remote or hybrid opportunities


• Wellness programs


• and apps related to stress management, nutrition, meditation, and more

Professional Development

• Leadership programs


• Professional learning workshops


• and more

Retirement Investments

• State retirement plan options


• Voluntary 403(b) and 457 plans

About the College

Palm Beach State College, Florida's first public community college, was founded in 1933 and has grown to become the largest institution of higher education in Palm Beach County. Currently serving a richly diverse student population of 49,000 annually, the College offers classes at five locations and offers bachelor's and associate degrees, professional certificates, and workforce development programs. With over 1,200 full-time employees, Palm Beach State College offers a highly attractive benefits package including health insurance, a retirement program, tuition assistance, and paid time off.

Equal Access/Equal Opportunity/Veteran Preference/ADA Employer

Per the Florida Open Records and Public Meeting Laws (286.011), also known as "the Sunshine Laws," all correspondence received from applicants for any position with the College is a matter of public record. Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities. Applicants who believe they have been discriminated against in the recruitment process should contact the Human Resources and Compliance Director or Chief Human Resources Officer at [phone] or 4200 Congress Avenue, Lake Worth, FL 33461. Written complaints must be filed within 180 days from the position's closing date for which the applicant applied. Claims will be investigated, and a timely response will be provided. The College prohibits retaliation against any applicant who utilizes the complaint procedure. Accommodations Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you need a reasonable accommodation to apply for a job or to perform your job by contacting the Human Resources and Compliance Director at [phone] for assistance.