Counseling Center Specialist

Palm Beach State College; Lake Worth (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Remote or hybrid opportunities

Tuition assistance / Tuition waiver

Job summary

Palm Beach State College, Florida's public community college, seeks a Counseling Center Specialist to support the Counseling Center, Panthers Pantry, PERC program, and Student Assistance Fund. You will respond to inquiries, maintain databases, and assist students with scheduling and required documentation.

Under the Director of Student Well-Being, you will triage crises, coordinate referrals, oversee pantry operations, develop outreach materials, and support data analytics.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field of study OR Associate’s degree with three years of related experience.
• Knowledge of HIPAA and FERPA within 30 days of employment.
• Strong communication and time-management skills.

Responsibilities

• Conducts student intakes and triages in crisis; schedules counseling and case management appointments.
• Responds to requests for linkage to community resources and campus services.
• Oversees Panther’s Pantry operations and records maintenance.
• Produces, orders, and organizes marketing, educational, and other materials.
• Assists with department data analytics and documentation including student charts.
• Prepares marketing materials and maintains departmental webpage.

Skills

Attention to detail

Time management

Conflict resolution

Effective communication

Diversity sensitivity

Education

Bachelor’s degree in Social Work, Psychology, Human Services, or related field of study

Associate’s degree and three years of related experience

Tools

Microsoft Office

Job description

Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for providing support within the Counseling Center, Panthers Pantry, PERC program, Student Assistance Fund, and any other programs associated with the Student Counseling Center. Responds to inquiries from students, staff, and the public. Maintains database system, creates and generates reports. Aids students with scheduling, completing necessary documentation for services, and triage.

What a day of a Counseling Center Specialist looks like:

Conducts student intakes, triages students in crisis, and schedules ongoing counseling, medical, and case management appointments. Responds for requests for linkage to community resources as well as differing college resources.

Under the direction of the Director of Student Well-Being, oversees Panther’s Pantry operations including food pick up, organization, distribution of supplies, and records maintenance.

Facilitates educational and outreach events in a wide variety of settings. Produces, orders, and organizes marketing, educational, and other materials.

Provides input to supervisor regarding departmental, or area, objectives, goals, or priorities.

Assists with department data analytics and documentation including student charts.

Aids students in submitting requested documentation needed to process student assistant funding as well as completes and submits check requests.

Prepares marketing materials, such as flyers, brochures and posters for internal and external distribution.

Maintains departmental webpage and social media.

Prepares work orders, purchase orders, and determines need of office supplies, equipment, and materials.

Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

Bachelor’s degree in Social Work, Psychology, Human Services, or related field of study and one year of related experience; OR Associate’s degree and three years of related experience

Knowledge of:

Microsoft Office Professional or similar applications

Health Insurance Portability and Accountability Act (HIPAA)

Family Educational Rights and Privacy Act (FERPA) within 30 days of employment

Skilled in:

Attention to detail while maintaining effective time and task management

Managing and resolving conflict in a positive manner

Identifying, analyzing, and resolving problems, driving solutions through to completion

Working with diverse populations who may be experiencing mental health challenges, housing and food insecurities, and additional psycho-social stressors

Ability to:

Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Licenses, Registration, Certifications, or Special Requirements:

Regular physical attendance required Requires travel between campus locations Valid Florida driver’s license

Preferred, but not a must: Licenses, Registration, Certifications, or Special Requirements: Registered Mental Health Counselor Intern or Registered Clinical Social Worker Intern

Work Environment and Physical Demand -

• Lift or carry objects weighing up to 10 pounds.
• Lift or carry objects weighing 10 to 25 pounds.
• Lift or carry objects weighing 25 to 50 pounds.
• Reach and grasp objects.
• Stoop, bend, kneel, crouch, or crawl.
• Stand for extended periods of time.
• Sit for extended periods of time.
• Use of video display terminal.
• Use of manual dexterity and fine motor skills.
• Identify and distinguish colors and shades of color.
• Communicate information verbally.
• Communicate information in writing.
• Receive and understand information through oral and written communication.
• Proofread and check documents for accuracy.
• Interaction with general public.
• Operate a motor vehicle.
• Work a fluctuating work schedule.

Weekly

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions, and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $21.44 hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled with an initial review date of August 31, 2026.

Culture:

Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits:

Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

Health and Wellness:

Medical, dental, vision, disability, life insurance, parental leave, and more.

Generous Time Off:

Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

Panther Perks:

Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

Professional Development:

Leadership programs, professional learning workshops, and more.

Retirement Investments:

State retirement plan options and voluntary 403(b) and 457 plans.

About the College

Palm Beach State College, Florida's first public community college, was founded in 1933 and has grown to become the largest institution of higher education in Palm Beach County. Currently serving a richly diverse student population of 49,000 annually, the College offers classes at five locations and offers bachelor's and associate degrees, professional certificates, and workforce development programs. With over 1,200 full-time employees, Palm Beach State College offers a highly attractive benefits package including health insurance, a retirement program, tuition assistance, and paid time off.

An Equal Access/Equal Opportunity/Veteran Preference/ADA Employer Per the Florida Open Records and Public Meeting Laws (286.011), also known as "the Sunshine Laws," all correspondence received from applicants for any position with the College is a matter of public record. Palm Beach State College is an equal access, equal opportunity institution. The College complies with all state and federal laws granting rights to applicants for employment or admission to the College. The College prohibits unlawful discrimination on the basis of race, color, creed, ethnicity, national origin, gender, sexual orientation, age, religion, marital status, veteran status, disability, or pregnancy in any of its employment or educational programs or activities. Applicants who believe they have been discriminated against in the recruitment process should contact the Human Resources and Compliance Director or Chief Human Resources Officer at [phone] or 4200 Congress Avenue, Lake Worth, FL 33461. Written complaints must be filed within 180 days from the position's closing date for which the applicant applied. Claims will be investigated, and a timely response will be provided. The College prohibits retaliation against any applicant who utilizes the complaint procedure.

Accommodations Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you need a reasonable accommodation to apply for a job or to perform your job by contacting the Human Resources and Compliance Director at [phone] for assistance.