Student Success & Retention Technology Advisor

Tennessee Board of Regents (TBR); Columbia (TN); On-site; USD 43,000 - 52,000; Full time

Job summary

Columbia State Community College invites applications for the College Success Advisor & Retention Technology Specialist. This on-ground role supports student success through data-informed advising technology, manages labs, and collaborates with IT and Enrollment Services to optimize platforms.

The position requires a bachelor’s degree in IT or education and at least two years of experience with advising tech; experience with Slate, Navigate, or Degree Works is preferred.

Qualifications

• Bachelor’s degree in Information Technology, Education, or a related field.
• Minimum two (2) years of professional experience in technology management, educational technology, or a related area.
• Experience with advising technology platforms (e.g., Slate, Navigate, Degree Works, or similar systems).
• Academic advising and/or student success experience involving technology management.
• Experience in student services or a postsecondary educational environment.

Responsibilities

• Advise a caseload of students, including those identified as at-risk, providing academic planning, career exploration, transfer assistance, and intervention for timely degree completion.
• Collaborate with the CRM Manager to develop and implement strategies for advising and student success technologies, overseeing implementation, optimization, and data reporting for case management, communication, and retention platforms.
• Monitor all Charger Center computer labs to ensure hardware and software function effectively to support student and staff needs.
• In collaboration with the LMS Manager, assist in the development of technology integration and data analysis for the COL 101 course, including management of learning management tools and reporting on engagement and outcomes.
• Develop and deliver training for First Year Experience (FYE) staff, college-wide functional users, and student workers on advising and student success technology platforms.
• Act as liaison between the advising team, Enrollment Services, and IT to resolve technology-related issues efficiently.
• Manage and monitor the advising department’s primary email account and phone lines, ensuring professional, timely, and accurate responses.
• Collect, analyze, and interpret advising, engagement, and retention data to create dashboards, reports, and metrics that inform departmental strategy and institutional reporting.
• Develop and implement communication campaigns within case management software to support engagement and retention initiatives.
• Supervise, train, and evaluate student workers assigned to the advising department and Charger Center.
• Assist with appointment scheduling, management of walk-in traffic, and general advising operations.
• Collaborate with faculty, staff, and administrators to coordinate advising initiatives and support services.
• Lead process improvement projects to enhance advising efficiency, data accuracy, and communication workflows.
• Participate in ongoing professional development and specialized training related to advising technology and student success strategies.
• Work with the Director of First Year Experience to design and implement data-driven retention initiatives targeting students most at risk of non-completion.
• Provide individualized guidance to students during critical academic milestones and support alternative academic planning when needed.
• Identify and address personal, financial, and academic barriers that may impact student success.
• Monitor curriculum changes and assess their impact on students’ academic progress and completion.
• Support the training and onboarding of College Success Advisors, CSA-Assists, and Faculty Advisors.
• Monitor course availability and assist in schedule management to support degree completion and registration efficiency.
• Ensure compliance with FERPA and institutional data security and privacy standards.
• Support development and oversight of programs and services that contribute to enrollment, retention, and graduation growth.
• Coordinate advisor assignment processes to ensure timely and equitable caseload distribution.

Skills

Problem solving

Communication

Data analysis

Advising principles

Collaboration

Supervision

MS Office

Banner

Degree Works

CRM

Case management software

Education

Bachelor’s degree in Information Technology or Education

Master’s degree

Tools

Banner

Degree Works

CRM

Case management software

Job description

Columbia State Community College invites applications for the College Success Advisor & Retention Technology Specialist. This on-ground role supports student success through data-informed advising technology, manages labs, and collaborates with IT and Enrollment Services to optimize platforms.

The position requires a bachelor’s degree in IT or education and at least two years of experience with advising tech; experience with Slate, Navigate, or Degree Works is preferred.