Student Success Programs & Operations Specialist

Villanova University; Lower Merion Township (Montgomery County); On-site; USD 52,000 - 65,000; Full time

Job summary

Villanova University in Villanova, PA is seeking a Student Success Specialist to act as the primary operational liaison for the Ellis Center’s Office for Student Success. You will oversee daily office operations, coordinate program logistics, and guide students, families, faculty, and staff through policies, confidential processes, and support resources.

The role requires strong communication, organizational, and data-management skills to support retention, academic standing, and coordinated

Qualifications

• Bachelor’s degree required.
• Two to three years of progressively responsible administrative or student services experience in a confidential, fast-paced environment.

Responsibilities

• Administrative Liaison & Communication Hub: Serve as the primary operational point of contact for the Office for Student Success, delivering high-level administrative support to faculty, advisors, students, families, and campus partners.
• Student Concern & Faculty Feedback Triage: Oversee workflows, log, document, and track referrals, initiating outreach and intervention strategies for at-risk students.
• Attendance Verification Management: Review, evaluate, and approve excused absence documentation and maintain confidential records.

Skills

Administrative experience

Student services

Communication skills

Data analysis

Policy coordination

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Banner

Slate

Maxient

Argos

Power BI

Job description

Villanova University in Villanova, PA is seeking a Student Success Specialist to act as the primary operational liaison for the Ellis Center’s Office for Student Success. You will oversee daily office operations, coordinate program logistics, and guide students, families, faculty, and staff through policies, confidential processes, and support resources.

The role requires strong communication, organizational, and data-management skills to support retention, academic standing, and coordinated