Student Success & Retention Specialist

VILLANOVA UNIVERSITY; Northern (KY); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Villanova University is seeking a Student Success Specialist to act as the primary liaison for the Ellis Center's Office for Student Success. The role oversees daily office operations, coordinates program logistics, and guides students and families through university policies and confidential processes.

Responsibilities include end-to-end documentation for leaves, academic standing communications, data reporting, and multi-channel student outreach, with a focus on confidentiality and timely

Qualifications

• Bachelor's degree required.
• Two to three years of administrative or student services experience in a confidential, fast-paced environment.
• Strong written, verbal, and interpersonal communication skills with confidentiality.
• Experience with student information systems such as Banner, Slate, Maxient, Argos, Power BI is preferred.

Responsibilities

• Serve as operational liaison for the Ellis Center's Office for Student Success and oversee daily office operations.
• Coordinate program logistics and guide students, families, faculty, and staff through university policies and resources.
• Manage communications, triage inquiries, and ensure timely, confidential notifications and records.

Skills

Written communication

Organizational skills

Discretion & confidentiality

Analytical thinking

Student services

Education

Bachelor's degree

Tools

Banner

Slate

Maxient

Argos

Power BI

Job description

Villanova University is seeking a Student Success Specialist to act as the primary liaison for the Ellis Center's Office for Student Success. The role oversees daily office operations, coordinates program logistics, and guides students and families through university policies and confidential processes.

Responsibilities include end-to-end documentation for leaves, academic standing communications, data reporting, and multi-channel student outreach, with a focus on confidentiality and timely