Student Success Platform Manager - EAB Navigate360

Holyoke-Community-College; Holyoke (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Holyoke Community College seeks a dedicated professional to lead the navigation and administration of EAB’s Navigate360 platform, focusing on onboarding, course success, retention, and graduation goals.

The role partners with IT and campus stakeholders to coordinate integrations, trainings, and reporting, ensuring secure, effective use of Navigate360 in alignment with the college’s strategic plan.

Responsibilities

• Serve as the primary Application Manager for Holyoke Community College's Navigate360; coordinate campus-wide use and ongoing process improvement.
• Collaborate with IT to support troubleshooting, testing, and upgrades; act as the point person with EAB for support tickets.
• Provide end-user support, answer technical questions, and schedule trainings on Navigate360 features.
• Coordinate workload and case management across onboarding, advising, success, and retention.
• Initiate projects, develop plans, and coordinate communication among advisors, faculty, staff, and students.
• Gather feedback from campus partners to plan feature implementations.
• Maintain knowledge of Navigate360 functions and generate reports to inform student success strategies.

Job description

Reporting to the Dean of Strategic Recruitment Initiatives, the Student Success Platform Manager serves as the lead manager and technical expert for the EAB's Navigate360 platform, ensuring its effective, secure, and innovative use to support new student onboarding, successful course completion, retention and graduation. This position oversees system administration, user support, data integrity, training, and process improvement, while partnering with IT and campus stakeholders to coordinate integrations, troubleshooting, upgrades, and reporting. The Student Success Platform Manager provides guidance to faculty, staff, and advisors in leveraging EAB's Navigate360 for case management, communication campaigns, and targeted interventions, while also driving campus-wide strategies that align with institutional goals for student success. Through collaboration, training, and proactive promotion of best practices, the role ensures EAB's Navigate360 is a central, effective tool in advancing the college's Strategic Plan objectives.

• Serve as the primary Application Manager for HCC: manages and coordinates the campus-wide use and continual process improvement of EAB's Navigate360; provides technical support and expertise as lead Application manager for EAB's Navigate360 users across the college; ensure the secure and appropriate use of EAB's Navigate360 data; record and maintain appropriate user access permissions; keep users informed of changes and new features; verify and update EAB's Navigate360 data standards, documentation, and google site; collaborate with campus stakeholders in developing and delivering training throughout the year for the use of EAB's Navigate360 in onboarding, success, and retention of students.
• Partner with the information technology enterprise applications team to support technical troubleshooting, testing with existing systems and services, and support for upgrades; serve as the point person with EAB for the submission and tracking of support tickets.
• Provide ongoing end-user support; answer technical questions, provide department-specific use case guidance and configurations within the platform, and schedule workshops and trainings on features and updates. Partner with departments to integrate EAB Navigate360 into strategic plans and lead conversations around assessment, implementation, and continuous improvement of EAB Navigate360-supported initiatives.
• Coordinates with stakeholders to support the technical assignment of workload and case management across functions related to student onboarding, advising, success, and retention.
• Initiate projects, develop plans, timeline of assessment, and coordinate communication among the stakeholders including advisors, faculty, staff, and students.
• Gather feedback/input from campus partners to develop a plan of action for system feature implementation.
• Maintain knowledge of EAB's Navigate360 platform functions, tools, and reporting capabilities, and use the tools in EAB's Navigate360 to provide reports and data to inform student success strategies. Participate in various committees to establish policies for the usage of EAB's