Student Success Manager – Veteran Education Programs (Remote)

NexGenT; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonuses based on performance

Career growth opportunities

Veteran-to-veteran impact

Job summary

NexGenT is seeking a Student Success Manager to assist veterans in utilizing their GI Bill benefits effectively. In this role, you will advocate for students, ensuring they succeed and complete the program. Your responsibilities include conducting regular check-ins, intervening for at-risk students, and maintaining documentation in HubSpot.

The ideal candidate is a U.S. military veteran with at least 2 years of experience in student support and strong data analysis skills. Compensation ranges from $50k to $65k annually.

Qualifications

• 2+ years of experience in student support, advising, or success roles.
• Strong understanding of military education benefits is preferred.
• Ability to analyze data to identify at-risk students early.

Responsibilities

• Advocate for service members using GI Bill benefits.
• Ensure students complete the program ready for work.
• Conduct regular check-ins with assigned students.

Skills

Student retention and completion

Data analysis

Empathy and accountability

Organizational skills

Clear communication

Education

2+ years in student support or advising

Tools

HubSpot

Job description

NGT Academy was founded by two U.S. Air Force veterans and is on a mission to place 1 million people into tech careers by 2030. This role exists to make sure our veteran students actually get there.

As a Student Success Manager for our Military Partnership programs, you will advocate for service members and veterans using their GI Bill benefits to launch IT careers, catching students before they fall behind, holding them accountable, and ensuring they complete the program ready for a new career.

Compensation: $50k – $65k/year

What You’ll Own

• Student retention and completion — your target is <5% withdrawal rate. Hit it, and you earn quarterly bonuses.
• Regular check‑ins with your student caseload — 2 calls in month one for new students, then monthly 1:1s to track progress and address challenges
• Early intervention for at‑risk students — using data to identify who’s falling behind before they drop out, then reaching out proactively
• Student accountability — holding students to the commitments they made to themselves (with empathy and firmness)
• Documentation and handoffs — detailed notes in HubSpot so the entire team has visibility into each student’s journey
• Cross‑functional coordination with Admissions, Training, Career Services, and Student Success Administrator

What Success Looks Like (First 90 Days)

• Completed onboarding on all programs, tools (HubSpot, community platform), and student journey
• Met your assigned student cohort and established regular check‑in rhythm
• Achieved or maintained <5% withdrawal rate for your caseload
• Identified at least 3 process improvements based on student feedback or gaps you’ve observed
• Built strong working relationships with cross‑functional partners (Admissions, Training, Career Services)

You're a Fit If

• You’re a U.S. military veteran (strongly preferred)
• You have 2+ years in student support, advising, or success roles — ideally in education or training environments
• You’re empathetic but firm — you care deeply about students and hold them accountable
• You’re organized and detail‑oriented — you track every student, every call, every note in the CRM
• You use data to identify problems early — you spot at‑risk students before they ask for help
• You communicate clearly with students and internal teams alike
• You understand military education benefits (GI Bill, VR&E) or are eager to learn quickly

Bonus Points

• Background in IT education or technical training programs
• Experience with HubSpot or similar CRM
• Previous experience supporting military‑connected students

Why NGT Academy

• Veteran‑to‑veteran impact: Founded by Air Force veterans and serving veteran students. Every student you support is someone who served their country and is building a tech career.
• Clear success metric: <5% withdrawal rate = quarterly bonus. You know exactly how you’re measured.
• Product that works: Backed by Y Combinator (W18) and $18M+ from top Silicon Valley investors. 800+ five‑star Trustpilot reviews.
• Career growth: SSM → Senior SSM → Team Lead → Director of Student Success