Student Success Team Lead

Campus; United States; Ibrido; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) match

Equity grant

Hybrid work schedule

Descrizione del lavoro

Campus seeks a Student Success Team Lead to guide a team of success coaches and improve student outcomes through coaching and data-driven strategies. You will report to the Success Manager and focus on developing your team while building meaningful student relationships and meeting retention and engagement goals.

If you’re a strong leader with coaching experience and a passion for using data to drive results, we’d love to hear from you.

Competenze

• 4+ years in customer service, education, student support, or coaching/mentoring programs.
• 3+ years of leadership experience, with a record of developing teams.
• Strong communication and interpersonal skills to relate to students and staff.
• Experience using metrics to drive decisions and track performance.

Mansioni

• Ensure coaches build strong, meaningful relationships with students.
• Lead weekly team meetings and pipeline sessions to identify retention strategies.
• Use data and KPIs (retention, attendance, student NPS) to track performance and meet goals.
• Support coaches in addressing challenges and improving outcomes; monitor daily activities (calls, emails, texts).
• Conduct call monitoring to provide feedback and improve coaching outreach.
• Manage a small caseload of students to stay connected with coaching experience.
• Partner with leadership to align on updates, initiatives, and priorities.
• Step in to manage escalated student concerns when needed.
• Use data insights to identify growth areas and implement new initiatives.
• Apply teaching/instructional experience to model clear communication and accountability.

Conoscenze

Leadership

Data-driven

Communication

Coaching

Descrizione del lavoro

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Role

We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!

You're excited about this opportunity because you will...

• Ensure coaches are building strong, meaningful relationships with their students
• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
• Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
• Support coaches in addressing challenges and improving outcomesMonitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
• Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
• Manage a small caseload of students to stay connected with the coaching experience and provide direct support
• Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
• Act as a resource for your team, stepping in to manage escalated student concerns when needed
• Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program
• Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices.

We're excited about you because...

• You have 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus)
• You have 3+ years of leadership experience, with a proven ability to manage and develop teams
• You have strong communication and interpersonal skills to build relationships with both students and staff
• You have a data-driven mindset with experience using metrics to track performance and guide decisions
• You have a passion for coaching, mentoring, and helping others succeed

Nice to Have:

Prior teaching experience or experience in the education sector or a mission-driven organization.

What you’ll get:

• A compensation package that includes a base salary ($65,000 - $75,000) + equity grant
  • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Flexible Time Away + paid holidays
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we’re located:

Atlanta, GA

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.