Student Success Manager - Nursing

Bazeta; Northern (KY); Hybrid; USD 31,000 - 79,000; Full time

Job summary

Kaplan is seeking a dedicated Student Success Manager - Nursing in the United States. The role focuses on recruiting, enrolling, and guiding diverse student cohorts through undergraduate and graduate programs with comprehensive academic support.

You will advise students from first contact to graduation, while coordinating onboarding and financial guidance. Responsibilities include cohort management, program alignment with academic policies, and using CRM tools to monitor outcomes.

Qualifications

• Bachelor degree with focus in Business, Education, Psychology, or Communications.
• Minimum of 3 years counseling/advising, stellar customer service and/or sales, managing a large customer base.
• Familiarity with student information systems and CRM tools (Cvue, SRM/SalesForce, CampusLogic, Brightspace, Canvas, Slate).
• Proficiency with Outlook, Microsoft Office, and/or Google Apps for Work.

Responsibilities

• Recruit and enroll undergraduate and graduate students, using calls, emails, chat, video chat, and SMS.
• Advise students on career and program interests and guide enrollment.
• Onboarding and financial guidance from enrollment to graduation.
• Provide personalized student support and career guidance, ensuring alignment with degree outcomes.
• Collaborate with academic/admissions and faculty to ensure program alignment and compliance with FERPA.

Skills

Student counseling

CRM proficiency

Communication skills

Time management

Education

Bachelor’s degree (Business, Education, Psychology, or Communications)

Tools

Cvue

SalesForce (SRM)

CampusLogic

Brightspace

Canvas

Slate

Outlook

Microsoft Office / Google Apps

Job description

# Student Success Manager - NursingUnited States15 hours agoID 1293085$31,200 Salary## DetailsEmployment type: Full-timeRemote: YesSalary from: 31,200Salary to: 78,647Company: Kaplan## DescriptionJob Title Student Success Manager - Nursing Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey. The work schedule is Tuesday- Saturday 9:00am - 6:00pm ET ONLY. Primary Responsibilities: Recruitment and Enrollment: • Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students. • Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS. Student Advising: • Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals. • Assist prospective students through the enrollment process specific to their chosen program. Onboarding and Financial Guidance: • Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation. Personalized Student Support: • Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences. • Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources. Cohort Management: • Service a cohort of students, meeting predetermined enrollment and retention metrics. • Encourage and support students to progress through advanced degree programs. Collaboration and Compliance: • Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards. Technology Utilization: • Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools. Minimum Qualifications: • Bachelor Degree with a focus in Business, Education, Psychology, or Communications. • A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base. • At least two years of experience for every year of formal education required. All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only). • Strong proficiency in utilizing technology for student management and engagement • Technology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning. • Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate • Proficient with Outlook, Microsoft Office, and/or Google Apps for Work • Ability to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization. • Excellent consultative sales and problem solving skills • Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making. • Conflict resolution, ability to de-escalate student issues. • Understanding the nuances of FERPA guidance and regulations. • Analyze the student dashboard and reports to optimize student experience and outcomes. • Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student. • In-depth knowledge of online education platforms. • Identify and understand students' career decision-making processes. • A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented. Beyond base salary, our comprehensive total rewards package includes:...