Student Success Liaison – Higher Education Support

Chamberlain University; Indianapolis (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with match

Paid vacation

Job summary

Chamberlain University is seeking a Student Support Liaison to promote student success through holistic, student-centered support across a range of service areas. This role serves as a key contact for students and helps remove barriers to persistence, reporting to Advising and Retention Services.

The position requires a Bachelor's degree and 1+ year of relevant experience, plus strong communication and problem-solving skills.

Qualifications

• Bachelor's Degree required.
• 1+ year of experience in higher education, customer service, or related experience required.
• High level of interpersonal, communication, and problem-solving skills; able to interact with all levels of the organization.
• Ability to work independently as well as part of a team.
• Must be a self-starter with the ability to prioritize effectively.

Responsibilities

• Respond to student questions and connect them to the appropriate university resources, collaborating with other departments.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities, including federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Interpersonal skills

Communication skills

Problem solving

Independent worker

Self-starter

Team player

Education

Bachelor's Degree Required

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Student Information Systems

Job description

Chamberlain University is seeking a Student Support Liaison to promote student success through holistic, student-centered support across a range of service areas. This role serves as a key contact for students and helps remove barriers to persistence, reporting to Advising and Retention Services.

The position requires a Bachelor's degree and 1+ year of relevant experience, plus strong communication and problem-solving skills.