Student Success Coordinator

The University of North Florida Board of Trustees; United States; On-site; USD 26,000 - 29,000; Full time

Job summary

The University of North Florida is seeking an Academic Support Specialist to provide administrative support to students, faculty and staff, addressing individual needs and referring to campus resources. You will collaborate with support units to ensure timely assistance and contribute to a high-energy Student Success team.

Responsibilities include frontline customer service, managing front office processes, and assisting with New Student Orientations and End of Term tasks.

Qualifications

• Experience working in a fast-paced customer service setting preferred
• Higher education experience preferred but not required
• Strong interpersonal and communication skills (spoken and written)
• Ability to learn new information and provide accurate information via phone and email
• Must be able to perform processing and tasks

Responsibilities

• Provides customer service to incoming customers as the first point of contact
• Manages front office processes
• Provides one-on-one assistance in person, via telephone, and e-mail
• Manages the Office email inboxes and voicemail boxes
• Directs student inquiries appropriately and efficiently
• Assists with New Student Orientations organization and preparation
• Assists with End of Term processes as determined by Advising Leadership
• Assists with registration functions such as lifting holds and overrides
• Hires, trains, schedules, and manages student workers
• Supervises student assistant staff
• Must be able to work some Saturdays for university events
• May be required to work off-campus locations during campus emergencies

Skills

Customer service

Communication skills

Organization

Interpersonal skills

Job description

The University of North Florida is seeking an Academic Support Specialist to provide administrative support to students, faculty and staff, addressing individual needs and referring to campus resources. You will collaborate with support units to ensure timely assistance and contribute to a high-energy Student Success team.

Responsibilities include frontline customer service, managing front office processes, and assisting with New Student Orientations and End of Term tasks.