Student Success & Engagement Coordinator

Southern Illinois University at Carbondale; Carbondale (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Southern Illinois University at Carbondale is seeking a Success and Engagement Coordinator to provide proactive, holistic support to students through individualized success planning, coaching, and case management. The role monitors progress, coordinates campus resources, and develops programming to promote retention and degree completion.

The position emphasizes collaboration with academic advisors, faculty, financial aid, and student support units to create wraparound plans tailored to each

Qualifications

• Bachelor's Degree required.
• 1 year of student success experience in a college or university setting.
• Exceptional organizational and case management skills with attention to detail.

Responsibilities

• Provide proactive, holistic support to students through success planning and coaching.
• Monitor student progress and coordinate campus resources and interventions.
• Develop and facilitate student-success programming and wraparound support plans.
• Collaborate with academic advisors, faculty, and support services to promote retention and degree completion.
• Prepare and analyze reports on caseload trends and outcomes to drive continuous improvement.

Skills

Organizational skills

Case management

Interpersonal communication

Coaching and mentoring

Independent work

Evenings/weekends travel

Education

Bachelor's Degree

Job description

Description

The Success and Engagement Coordinator provides proactive, holistic support to students through individualized success planning, case management, academic coaching, and strategic outreach. The position monitors student progress, coordinates campus resources and interventions, develops and facilitates student-success programming, and collaborates across campus to promote retention, persistence, and degree completion.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

Examples of Duties

• Fosters the development of students' skills, behaviors, and habits that contribute to success in college and helps students to identify and overcome obstacles that impede college success.
• Assists students in the development of an individual success plan which may include clarifying educational and career goals, choosing a program of study, and assisting the student through this decision-making process.
• Assists students to develop self-efficacy by identifying and overcoming obstacles that may impede collegiate success; motivates students to practice self-regulation and to take ownership of their collegiate success.
• Maintains, monitors and develops reports based on a caseload of designated students; monitors the progress of student caseload.
• Utilizes early alert systems and proactive outreach strategies to identify and intervene with students showing signs of academic, personal, or financial distress.
• Maintains thorough documentation of all student interactions and progress, ensuring timely follow-up and coordination with campus support services.
• Collaborates with academic advisors, faculty, financial aid, mental health services, and other university resources to create a holistic, wraparound support plan tailored to each student’s unique needs.
• Prepares and analyzes reports on caseload trends, intervention outcomes, and student progress to inform data-driven decision making and continuous improvement of support strategies.
• Helps students to identify, develop, and implement learning strategies and study skills specific to course materials. Provides students with strategies related to academic progress and work/life/study balance.
• Works closely with university faculty, student support units, and other stakeholders, including advisement units, tutoring, and student affairs departments on retention initiatives.
• Collaborate across campus to provide academic success workshops including study skills, time management, goal setting, test taking strategies and test anxiety management with a focus on persistence, retention, and completion.
• Collaborates across campus to create, and present relevant workshops, and other programming for conditional admit students and those at risk of not being successful.
• Participates in orientation and recruitment activities as needed by the unit, Summer Bridge Programs, Open Houses, and other university activities as needed.
• Maintains an effective informative and collaborative relationship with campus stakeholders.
• Refers and accepts referrals of students for as needed.
• May supervise GA or departmental undergraduate student workers as needed.
• Guides students in the identification and utilization of campus resources as appropriate.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Qualifications

Minimum Qualifications:

• Bachelor's Degree
• 1 year of student success experience in a college or university setting.
• Exceptional organizational and case management skills, including attention to detail and the ability to work and think independently, as well as working in a team setting.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated ability of coaching, and mentoring techniques used in higher education.
• Demonstrated experience working with first-generation, underrepresented, low socioeconomic status students on a college campus or in a higher education setting.
• Social work and teaching experience or previous work with at-risk students is preferred.
• Demonstrated ability to work independently with minimal supervision.
• Must be willing to work some evenings, weekends, and travel for outreach activities.

Preferred Qualification:

• Master's Degree

Required Documents:

Please submit a letter of application, CV/Resume, and three references.

Contact:

Kris Marshall, [e-mail]