Student Success Counselor: Graduation & Finances

GRAND CANYON UNIVERSITY; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Grand Canyon University is seeking a dedicated Student Services Advisor to counsel continuing students and families on university policies, registration, and graduation timelines. You will guide students through progression requirements, financial aid options, and payment plans, ensuring a smooth path to degree completion.

You will collaborate with multiple university departments, monitor academic progress and enrollment, and provide timely information.

Qualifications

• Bachelor’s degree required or equivalent experience in education/administrative support.
• 1–3 years in education industry or call center experience preferred.
• Strong communication and confidentiality; able to handle sensitive information.

Responsibilities

• Counsel continuing students and families on policies, registration, and graduation timelines.
• Assist with progression requirements and payment options, including financial aid aspects.
• academically/financially clears students before each course start and coordinates with multiple departments.
• Monitor student progress and enrollment to ensure degree-aligned course selection.
• Maintain student records, resolve issues, and communicate clearly with stakeholders.

Skills

Communication

Organization

Multitasking

Confidentiality

Customer service

Education

Bachelor’s degree

Tools

MS Office

Job description

Grand Canyon University is seeking a dedicated Student Services Advisor to counsel continuing students and families on university policies, registration, and graduation timelines. You will guide students through progression requirements, financial aid options, and payment plans, ensuring a smooth path to degree completion.

You will collaborate with multiple university departments, monitor academic progress and enrollment, and provide timely information.