Continuing Education Advisor: Student Success Partner

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Grand Canyon University seeks an educator-focused advisor to counsel students on policy, registration, and payment options, ensuring academic and financial clearance before course starts.

The role involves collecting paperwork, guiding students through the registration process, resolving issues across departments, and maintaining accurate student accounts while upholding university guidelines.

Qualifications

• Represent GCU in a highly professional manner in all interactions.
• Maintain confidentiality of information.
• Ability to advise students to select appropriate courses based on interests.
• Strong customer service in a high-volume center.
• Excellent planning, organization, multitasking, and follow-up skills.

Responsibilities

• Counsels new and continuing non-degree students regarding University policy and procedures, registration, course requirements and payment options.
• Collects all required paperwork and documents for registration and selected payment options.
• Academic and financial clearance is required prior to each course start date to include complete and accurate documents required to support a student's individual method of payment option.
• Resolves outstanding matters for students via multiple University departments.
• Adheres to all University policies and compliance guidelines.
• Maintains accounts to include balance resolution and accounts receivable processing modifications.
• Represents GCU as an educated advisor assisting students through their decision-making process.

Skills

Represent GCU professionally

Interpersonal skills

Advising students collaboratively

Confidentiality

Work in high-volume environment

Critical thinking

Planning and organization

multitasking and follow up

MS Office suite

GCU systems proficiency

Education

Bachelor’s degree (regionally accredited)

Tools

MS Office suite (Word/Outlook/Excel/PowerPoint)

GCU databases and software

Job description

Grand Canyon University seeks an educator-focused advisor to counsel students on policy, registration, and payment options, ensuring academic and financial clearance before course starts.

The role involves collecting paperwork, guiding students through the registration process, resolving issues across departments, and maintaining accurate student accounts while upholding university guidelines.