Student Success Concierge

Vermont State Colleges System; Randolph (VT); On-site; USD 28,000 - 29,000; Part time

Job summary

Vermont State Colleges System seeks a part-time Student Success Assistant in Randolph, VT to be the first contact for students, guiding them to resources and services. You will work across departments to promote student success, provide multi-modal support, and assist with advising, registration, and tech tools.

The role handles data updates, reporting, and outreach campaigns, and includes supervising student employees and event planning. Weekend/evening coverage may be required.

Qualifications

• Associate degree with 2–4 years relevant experience.
• Ability to deliver inclusive, student-centered support.
• Experience coordinating across departments and handling data/reporting.

Responsibilities

• Serve as first contact for students and connect to resources.
• Collaborate across departments to support student success goals.
• Provide multi-modal customer service (in-person, phone, email, chat).
• Assist advising, registration questions and tech support.
• Manage student success data, reports, and outreach campaigns.
• Supervise student employees.
• Plan events and coordinate scheduling.

Skills

Interpersonal communication

Oral and written communication

Organizational skills

Problem-solving

Teamwork

Education

Associate degree

Tools

Aviso

Colleague

Self-Service

Slate

Microsoft Office

Perceptive Content

Job description

Vermont State Colleges System seeks a part-time Student Success Assistant in Randolph, VT to be the first contact for students, guiding them to resources and services. You will work across departments to promote student success, provide multi-modal support, and assist with advising, registration, and tech tools.

The role handles data updates, reporting, and outreach campaigns, and includes supervising student employees and event planning. Weekend/evening coverage may be required.