Student Success Coach: Retention & Student Guidance

Mid-America Christian University; Oklahoma City (OK); Vor Ort; USD 42.000 - 55.000; Vollzeit

Zusammenfassung

Mid-America Christian University is seeking a Student Success Coach in Oklahoma City to support new and current students through coaching and proactive outreach. The role focuses on persistence, retention, and advising on degree requirements, course planning, and financial aid guidance.

The successful candidate will maintain confidentiality under FERPA, collaborate with the Solution Center, and participate in orientation and campus events as needed. Some evenings/weekends may be required.

Qualifikationen

• Ability to interact with students, staff and alumni in a respectful manner.
• Strong communication, problem-solving, and critical thinking skills.
• Ability to manage multiple tasks and meet deadlines in a high-demand environment.

Aufgaben

• Manages interventions, alerts, implementations, and follow-ups for assigned student caseload.
• Communicates with students regularly to support satisfaction, persistence, and retention.
• Maintains current understanding of MACU's academic programs, curriculum, and degree requirements.
• Implements retention strategies as directed by leadership.
• Advises students on goals, motivations, and career plans; coaches educational planning.

Kenntnisse

Phone comms

Customer service

Problem solving

Teamwork

FERPA confidentiality

Ausbildung

Bachelor’s degree

5+ years relevant experience

Tools

Microsoft Office

Jobbeschreibung

Mid-America Christian University is seeking a Student Success Coach in Oklahoma City to support new and current students through coaching and proactive outreach. The role focuses on persistence, retention, and advising on degree requirements, course planning, and financial aid guidance.

The successful candidate will maintain confidentiality under FERPA, collaborate with the Solution Center, and participate in orientation and campus events as needed. Some evenings/weekends may be required.