Student Success Coach

Mid-America Christian University; Oklahoma City (OK); On-site; USD 42,000 - 55,000; Full time

Job summary

Mid-America Christian University is seeking a Student Success Coach in Oklahoma City to support new and current students through coaching and proactive outreach. The role focuses on persistence, retention, and advising on degree requirements, course planning, and financial aid guidance.

The successful candidate will maintain confidentiality under FERPA, collaborate with the Solution Center, and participate in orientation and campus events as needed. Some evenings/weekends may be required.

Qualifications

• Ability to interact with students, staff and alumni in a respectful manner.
• Strong communication, problem-solving, and critical thinking skills.
• Ability to manage multiple tasks and meet deadlines in a high-demand environment.

Responsibilities

• Manages interventions, alerts, implementations, and follow-ups for assigned student caseload.
• Communicates with students regularly to support satisfaction, persistence, and retention.
• Maintains current understanding of MACU's academic programs, curriculum, and degree requirements.
• Implements retention strategies as directed by leadership.
• Advises students on goals, motivations, and career plans; coaches educational planning.

Skills

Phone comms

Customer service

Problem solving

Teamwork

FERPA confidentiality

Education

Bachelor’s degree

5+ years relevant experience

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student Success Coach

Student Services Full Time Clerical Oklahoma City, OK, US

6 days ago Requisition ID: 1473

POSITION SUMMARY:

The Student Success Coach serves as a representative of Mid-America Christian University to the new and current students enrolled in university programs. This position provides general coaching activities as well as strategic, proactive contact in alignment with the University and Department mission statements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assumes the primary responsibility for interventions, alerts, implementations, and follow-ups for students assigned to their caseload.
• Allocates and spends a substantial amount of time daily communicating with and contacting students in order to maintain student satisfaction, persistence, and retention.
• Develops and maintains an up-to-date understanding of Mid-America Christian University’s academic programs, curriculum, and degree requirements.
• Implements retention strategies as assigned by the Assistant Director and Director.
• Advises and assists students in identifying long term goals, motivations, and career plans.
• Provides goal-oriented coaching to foster informed choices in students’ educational planning.
• Advise students on adding and dropping courses, while coaching the student on how to effectively complete their program.
• Provides general information and resources about financial aid requirements, standing, processes, documents, and alternative funding options.
• Advises students and guides them in addressing problems and overcoming obstacles; connects them to appropriate services and resources around the University.
• Participates in the production of New Student Orientation events.
• Serves as a representative in the University’s Solution Center.
• Provides backup support to other Student Support Specialists in the case of an absence.
• Participates annually in the University’s commencement ceremony and may be asked to represent the department at other university sponsored events.
• Follows MACU’s policies and procedures in working with students while maintaining confidentiality of educational records in accordance with FERPA regulations.
• Maintains a positive work environment by cooperating in a professional manner with the University community.
• Attend and participate in chapel services as required, supporting the University’s mission and contributing to the spiritual life of the campus community.
• Assumes other duties as assigned.

QUALIFICATIONS:

Skills: Ability to interact comfortably and appropriately with students, staff and alumni; customer-service orientation and philosophy to support and interpret student inquiries and needs; comfortable with spending a significant portion of the day on the phone; strong problem-solving and critical thinking skills required; team-oriented individual necessary to provide support in a high-demand environment. Discretion is vital as most information and data handled is of a confidential nature.

Abilities: Ability to work on multiple projects simultaneously; comfortable with not completing tasks in a linear fashion; excellent interpersonal skills, including the ability to defuse confrontational situations; able to quickly and accurately enter data; ability to work independently with minimal instruction, and must demonstrate initiative, and flexibility. Demonstrated ability to work collaboratively with and relate effectively with students, faculty, staff, alumni, and other campus and outside constituencies. Strong analytical and organizational skills with a demonstrated focus on attention to detail. Excellent interpersonal, oral and written communication skills. Ability to handle multiple tasks simultaneously and meet deadlines with little supervision.

EDUCATION and/or EXPERIENCE: Bachelor’s degree and/or a minimum of five years of either professional experience in a college or university or professional office environment. Preferred experience in customer service, sales, Christian ministry, or counseling.

COMPUTER SKILLS: Microsoft Office applications especially, Outlook, Access, Excel, and Word; and keyboarding.

PHYSICAL DEMANDS: Requires repetitive motions and sitting at computer keyboard; hearing and speaking on the telephone; able to conduct business at other offices on campus; able to lift, bend, grasp, reach, lift up to 20 lbs. occasionally.

WORK ENVIRONMENT: Office cubicle environment requiring business casual dress. Some evenings and weekends required.