Student Success Coach (AS9641)

Stetson University; DeLand (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Stetson University in DeLand, FL seeks a Student Success Coach to provide holistic coaching and case-management for roughly 325 low-income, first-generation students. You will guide educational planning, coordinate services, and leverage data to improve persistence and graduation outcomes.

The role emphasizes direct student engagement (about 60%), preparation and documentation (30%), and administrative tasks (10%). A Bachelor’s degree is required; a Master’s degree is preferred.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Experience with academic advising, student success interventions, and academic support services.
• Experience with coaching or mentoring students.
• Proficiency with web-based resources, spreadsheets, and presentation software (MS Word, Power Point, Outlook and Excel).
• Desire to join a university community committed to inclusive excellence, kindness, and collaboration.

Responsibilities

• Provide personalized, holistic support and coaching for approximately 325 program participants.
• Use technology to support cohort-based coaching; track outreach and outcomes.
• Deliver coaching in group, one-on-one, and online formats.
• Manage and analyze caseload data; provide referrals as needed.
• Facilitate events and information sessions to boost learning outcomes.
• Participate in onboarding and departmental meetings for program updates.
• Maintain confidential, accurate student records and conduct outreach.
• Perform duties in person and at computer for meetings with students.
• Other duties as assigned.

Skills

Interpersonal skills

Communication

Case management

Student coaching

Teamwork

Organization

Confidentiality

Independent work

Policy interpretation

Data-driven interventions

Education

Bachelor’s degree

Master’s degree preferred

Tools

MS Word

PowerPoint

Outlook

Excel

Job description

The Student Success Coach supports Stetson University by helping our students grow. This professional position reports to the Project Manager of Title III Student Success to provide personalized, holistic student support and coaching for low-income, first-generation students. Serving as a member of the Office of Cultural, Community, and Civic Engagement team, the Coach is the primary point of contact for assigned student cohorts (approximately 325 students) in a case-management framework, guiding students through college policies, procedures, and institutional resources while supporting their academic progression and career success. This position focuses on developing students' educational plans, providing strategic coaching through various delivery modes, and collaborating with campus stakeholders to enhance the overall student experience. The Coach will work to improve student persistence, retention, and graduation rates through proactive outreach, data-driven interventions, and comprehensive support services. In alignment with Stetson's Strategic Priorities, the Student Success Coach will advance Student-Centered Success and Wellness by fostering a relationship-rich experience that helps low-income, first-generation students persist and graduate. This position is expected to allocate approximately 60% of its time to direct one-on-one student support engagement, 30% to preparation for and documentation/follow-up after student meetings, and 10% to other administrative activities.

This is a full-time, grant-funded position with an anticipated duration from October 2026 through September 2031. While efforts are underway to secure permanent funding beyond September 2031, continued employment beyond that date cannot be guaranteed.

Anticipated Start Date: January 4, 2027

Essential Job Functions and Responsibilities

• Provide personalized, holistic support and coaching through the collaborative management of individualized student success plans for approximately 325 program participants.
• Use technology to leverage a cohort-based coaching model and support students seeking guidance; maintain, track, and report on student outreach, engagement, and established outcomes.
• Provide holistic coaching through various service delivery modes (group coaching, one-on-one coaching, online coaching, etc.) in response to student needs, enrollment trends, and changing campus environments.
• Manage and analyze caseload data to monitor students' academic progress; disseminate information accurately and provide appropriate referrals based on students' needs.
• Facilitate educational opportunities (events, presentations, information sessions) designed to enhance student learning outcomes and increase engagement.
• Participate in new student onboarding experiences and departmental meetings to stay informed on program developments and college policy updates.
• Perform outreach efforts in response to student alerts and maintain confidential, accurate student records.
• Perform duties in person, including extended periods of computer work and facilitating individual and group meetings with students.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities

• Must have excellent interpersonal skills and demeanor to work effectively with faculty, staff, students, and the public.
• Ability to communicate interpersonally, orally, and in writing with clarity and professionalism.
• Ability to assess students' developmental needs and translate theory into practice.
• Strong interpersonal communication skills and ability to provide authentic person-centered advising to students.
• Knowledge of college educational policies and graduation requirements.
• Ability to research educational policies and graduation requirements of any college or university.
• Ability to collaborate with other departments to resolve student issues to full resolution.
• Ability to follow protocols to facilitate advising programs appropriately.
• Ability to continuously learn, interpret, and explain new knowledge regarding changes in federal, state, and college policies, regulations, and technology.
• Proficiency with web-based resources, spreadsheet, and presentation software.
• Good organizational skills and attention to detail.
• Ability to work independently with limited supervision as well as effectively in a team.
• Understanding of confidentiality requirements for all University information.
• Support the University's Mission and Values in their role.

Required Qualifications

• Bachelor's degree from a regionally accredited institution.
• Experience with academic advising, student success interventions, and academic support services.
• Experience with coaching or mentoring students.
• Highly proficient with web-based resources, student information systems, spreadsheet, and presentation software (MS Word, Power Point, Outlook and Excel).
• Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place.

Must possess and maintain a valid driver's license and an acceptable driving record as determined by the University's auto insurance carrier.

Ideal Candidate Qualifications

• Master's degree in student personnel, counseling and guidance, student services, higher education administration, or a related field.
• Experience with coaching or mentoring students in an academic environment.
• Experience with cohort-based student support models.

Work Environment

This is an in-person position involving extended periods of work at a computer in a busy office environment with potential distractions.

Work authorization sponsorship may be available for this position. However, sponsorship is contingent upon the non-applicability of the visa petition fees outlined in the relevant Executive Order signed September 19, 2025. Due to the recent federally mandated increased financial expense, the university is not in a position to absorb this significantly increased cost of sponsorship for new H-1B petitions at this time. International candidates are encouraged to apply but should be aware that eligibility for sponsorship will be evaluated in accordance with current U.S. immigration regulations and institutional policies.