Student Success Coach

Western Governors University; Seattle (WA); On-site; USD 54,000 - 83,000; Full time

Job summary

Western Governors University is seeking a Student Success Coach to provide coaching and support to students. This full-time role involves engaging learners, analyzing data for student success, and collaborating with fellow coaches. Ideal candidates will have a Bachelor's Degree, coaching certification, and experience in remote coaching environments.

Benefits

Bonuses

Healthcare

Retirement

Tuition Discounts

Paid Time Off

Qualifications

• 3+ years of coaching experience required.
• Experience facilitating or teaching online.
• Experience supporting adult learners remotely.

Responsibilities

• Provide coaching and support to students through one-on-one and group sessions.
• Engage learners via regular phone outreach.
• Analyze data to enhance student success.

Skills

Communication

Empathy

Active Listening

Motivational Interviewing

Teamwork

Flexibility

Education

Bachelor's Degree

Accredited Coaching Certification

Tools

Salesforce

Webex

Tableau

Job description

Job Description

Join to apply for the Student Success Coach role at Western Governors University.

If you’re passionate about building a better future for individuals, communities, and our country—and committed to working hard to contribute to that future—consider WGU as your next career step.

WGU is driven by a mission to expand access to higher education through online, competency-based degree programs. The university is also committed to being a great workplace for a diverse, student-focused workforce. WGU has pioneered innovative learning methods praised by leaders across academia, industry, government, and media. Working here means helping students graduate and creating a brighter tomorrow for themselves and their families.

The salary range considers various factors such as skills, experience, certifications, and organizational needs. Typically, new hires are not placed at the top of the pay range. The current estimated range is:

• Grade: Professional 305
• Pay Range: $54,800.00 - $82,200.00

Essential Functions and Responsibilities

• Provide coaching and support to an average student load, through one-on-one and group sessions.
• Engage learners via regular phone outreach.
• Offer empathetic encouragement, reinforce positive behaviors, and celebrate milestones.
• Use motivational interviewing techniques to promote positive behavior change.
• Facilitate WGU Academy’s PACA readiness curriculum, including group coaching, online facilitation, and coaching sessions.
• Collaborate with fellow Student Success Coaches and contribute to team improvements.
• Embrace WGU Leadership Principles, emphasizing learning, courage, and student obsession.
• Analyze data to enhance student success and productivity.
• Assist students with system resources and resolve administrative issues.
• Perform other duties as assigned.

Knowledge & Abilities

• Excellent communication skills, including rapport building, empathy, active listening, and positivity.
• High energy and enthusiasm for virtual coaching and group sessions.
• Strong work ethic and attention to detail.
• Ability to work independently with ongoing feedback and improvement.
• Focus on student success and teamwork.
• Flexibility to adapt to change and ambiguity.
• Knowledge of motivational interviewing, coaching, and positive psychology.
• Experience supporting adult learners remotely.
• Experience working with at-risk learners.
• Familiarity with Salesforce, Webex, Tableau, or similar platforms.
• Experience in innovative startup environments.
• Minimum of 3+ years of Certified Coach experience.

Minimum Qualifications

• Bachelor's Degree
• Accredited Coaching Certification
• 3+ years of coaching experience
• Experience facilitating or teaching online

Preferred Qualifications

• ICF or NBHWC Certification
• Supporting adult learners remotely
• Working with at-risk learners
• Familiarity with CRM tools like Salesforce
• Experience in high-volume remote coaching centers
• Proficiency in motivational interviewing and social-emotional learning

Physical Requirements

• Sitting for prolonged periods at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.

Position & Application Details

This is a full-time, regular position (40 hours/week) with benefits including bonuses, healthcare, retirement, tuition discounts, and paid time off. To apply, submit your application online or through the internal job board if an employee.

Additional Information

Note: The posting highlights key responsibilities and requirements. For accommodations, contact [e-mail]. All qualified applicants will be considered regardless of protected characteristics.