Student Success Coach

Western Governors University; United States; Remote; USD 54,000 - 83,000; Full time

Job summary

A leading university is seeking a passionate Student Success Coach to support adult learners in their educational journey. This full-time role involves providing coaching, fostering engagement, and leveraging motivational techniques to enhance student outcomes. The ideal candidate will have experience in coaching, strong communication skills, and a commitment to student success. Join a dynamic team dedicated to transforming lives through education.

Benefits

Medical, dental, vision insurance

Flexible paid time off

Discounted WGU tuition

Retirement savings plan

Parental leave

Qualifications

• 3+ years of coaching experience required.
• Experience facilitating in a remote online environment.

Responsibilities

• Provides coaching and support for students in one-on-one and group settings.
• Analyzes data to improve student success.

Skills

Communication

Empathy

Motivational Interviewing

Coaching

Positive Psychology

Education

Bachelor's Degree

Accredited Coaching Certification

Tools

Salesforce

Webex

Tableau

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305 Pay Range: $54,800.00 - $82,200.00

Job Description

Essential Functions and Responsibilities:

• Provides coaching and support for an average student load set by department standards and needs in both one-on-one coaching and group coaching environments.
• Drives learner engagement via regular phone outreach.
• Empathetically provides encouragement, reinforces positive behaviors, and celebrates milestones of assigned students.
• Leverages motivational interviewing techniques to influence positive behavior change in students.
• Facilitates WGU Academy’s PACA readiness curriculum including group coaching, online facilitation, course completion and coaching sessions.
• Collaborates within the team of Student Success Coaches, supporting your teammate and providing input on opportunities for improvement.
• Embraces WGU Leadership Principles with high emphasis on learning, courage & student obsession.
• Analyzes, tracks, and interprets data to effectively improve student success and productivity.
• Assist students with Academy systems, resources and assists in solving any administrative problems that arise.
• Other duties as assigned.

Knowledge & Abilities:

• Strong communication skills including establishing rapport, demonstrating empathy, active listening, optimism & caring about others’ success.
• Demonstrates high-energy and enthusiasm to support virtual coaching and group sessions.
• Promotes a strong work ethic coupled with attention to details.
• Demonstrates an ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
• Exemplifies a focus on student obsession by focusing on what is best for students and what is best for team.
• Champions change and innovation by demonstrating flexibility in an ambiguous environment.
• Strong foundational knowledge of motivational interviewing principles, coaching and positive psychology.
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at-risk learners.
• Familiarity with technology platforms such as Salesforce, Webex, and Tableau
• Prior experience working in an innovative start-up environment.
• 3+ Years of Certified Coach Experience

Minimum Qualifications:

• Bachelor's Degree
• Accredited Coaching Certification
• 3+ years of coaching experience
• Demonstrated Experience facilitating, presenting, or teaching in a remote online environment

Preferred Qualifications:

• ICF or NBHWC Certification
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at-risk learners.
• Familiarity with Salesforce or other customer relationship management tools
• Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed.
• One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
• Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.