Student Success Coach

Carlos Albizu University; Miami (FL); On-site; USD 42,000 - 54,000; Part time

Job summary

C Carlos Albizu University is seeking a Temporary Student Success Coach to guide undergraduate and graduate students from inquiry to graduation. This on-site role at the Miami Campus focuses on personalized academic advising, enrollment assistance, and retention support to enhance the student experience.

The position emphasizes building relationships, monitoring progress, and coordinating with career services and tutoring to promote degree completion.

Qualifications

• Bachelor’s degree in Education, Counseling, Psychology, or related field.
• 1–3 years in Student Services, Academic advising, or Enrollment.
• Familiarity with student services or higher education preferred.
• Strong written and verbal communication with students, faculty, staff, and external stakeholders.

Responsibilities

• Act as primary contact for prospective students through inquiry to enrollment.
• Provide information on programs, admissions requirements, financial aid, and career pathways.
• Assist with application completion, course planning, and registration.
• Coordinate New Student Orientation and Registration events to support student needs.

Skills

Organizational skills

Communication skills

Bilingual Spanish/English

Relationship building

Education

Bachelor's degree in Education

Bachelor's degree in Psychology

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student Success Coach

Temporary Miami, FL, US

5 days ago Requisition ID: 1507

Position: Student Success Coach - Temporary

Location: Miami Campus (In-Campus)

Albizu University is a higher education institution committed to academic excellence, mental health training, and service to diverse communities, integrity, compliance and continuous improvement. We are looking for professionals who wish to contribute to an institutional culture based on integrity, compliance and continuous improvement.

MAIN FUNCTION

The Temporary Student Success Coach position serves as a dedicated support resource for undergraduate and/or graduate students, guiding them from initial inquiry through graduation. This role functions as a single point of contact, providing personalized academic advising, enrollment assistance, and student success support to enhance the overall student experience. The Success Coach fosters meaningful relationships that contribute to student retention, persistence, and degree completion.

REQUIREMENTS

• Bachelor’s degree required in Education, Counseling, Psychology, or a related field preferred.
• 1-3 years of experience in Student Services, Academic advising, or Enrollment.
• Previous administrative, clerical, customer service experience preferred.
• Familiarity with student services, or higher education environments preferred.
• Basic knowledge of Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and documentation.
• Excellent written and verbal communication skills, with the ability to interact professionally with students, faculty, staff, and external stakeholders.
• Bilingual proficiency in Spanish and English preferred, reflecting the University's multicultural community and mission.
• Temporary position; employment is subject to the terms and duration established by the University.

RESPONSIBILITIES

• Act as the primary contact for prospective students, guiding them from inquiry to application to enrollment to completion.
• Provide information on Albizu’s programs, admission requirements, financial aid, and career pathways.
• Assist students with application completion, course planning and registration, and onboarding.
• Collaborate in organizing and participating in New Student Orientation and Registration events to address student needs, registration, and ensure a smooth transition into the university.
• Develop individualized academic plans, ensuring students stay on track for graduation.
• Monitor student progress, proactively reaching out to address academic or personal challenges.
• Support students with registration, course selection, and degree requirements.
• Serve as a liaison between students and faculty, helping resolve academic concerns.
• Utilize technology, including Student Information Systems (SIS), retention tools, and Early Alert platforms, to provide efficient and timely interventions and support for students in their caseload.
• Identify at-risk students and provide proactive interventions to improve persistence and success.
• Conduct regular and as-needed one-on-one check-ins and coaching sessions with assigned students.
• Collaborate with career services, tutoring, and mental health support to address student needs.
• Promote student engagement through workshops, events, and campus activities.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Albizu University complies with Federal and State equal employment opportunity laws; qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.