Student Success Coach

Albizu University; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Albizu University in Miami Campus is seeking a Temporary Student Success Coach to guide undergraduate and graduate students from inquiry through graduation. You will provide personalized academic advising, enrollment support, and proactive retention efforts to enhance the student experience.

The role focuses on building strong mentor relationships, coordinating with admissions, financial aid, and student services to ensure smooth onboarding and continued persistence toward degree completion.

Qualifications

• Bachelor’s degree in Education, Counseling, Psychology, or a related field is required.
• 1–3 years in Student Services, Academic advising, or Enrollment.
• Strong communication and professional interaction with students.

Responsibilities

• Serve as primary contact for prospective students from inquiry to enrollment.
• Provide information on programs, admissions, financial aid, and career paths.
• Assist with applications, course planning, registration, and onboarding.
• Support New Student Orientation and Registration events.
• Develop individualized academic plans to help students graduate.
• Monitor progress and address academic or personal challenges.
• Collaborate with career services, tutoring, and mental health resources.
• Promote student engagement through workshops and campus activities.

Skills

Excellent communication

Bilingual Spanish-English

Organizational skills

Education

Bachelor’s degree in Education, Counseling, Psychology, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student Success Coach

Temporary Miami, FL, US

4 days ago Requisition ID: 1507

Position: Student Success Coach - Temporary

Location: Miami Campus (In-Campus)

Albizu University is a higher education institution committed to academic excellence, mental health training, and service to diverse communities, integrity, compliance and continuous improvement. We are looking for professionals who wish to contribute to an institutional culture based on integrity, compliance and continuous improvement.

MAIN FUNCTION

The Temporary Student Success Coach position serves as a dedicated support resource for undergraduate and/or graduate students, guiding them from initial inquiry through graduation. This role functions as a single point of contact, providing personalized academic advising, enrollment assistance, and student success support to enhance the overall student experience. The Success Coach fosters meaningful relationships that contribute to student retention, persistence, and degree completion.

REQUIREMENTS

• Bachelor’s degree required in Education, Counseling, Psychology, or a related field preferred.
• 1–3 years of experience in Student Services, Academic advising, or Enrollment.
• Previous administrative, clerical, customer service experience preferred.
• Familiarity with student services, or higher education environments preferred.
• Basic knowledge of Microsoft Office Suite, particularly Word, Excel, and Outlook.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and documentation.
• Excellent written and verbal communication skills, with the ability to interact professionally with students, faculty, staff, and external stakeholders.
• Bilingual proficiency in Spanish and English preferred, reflecting the University’s multicultural community and mission.
• Temporary position; employment is subject to the terms and duration established by the University.

RESPONSIBILITIES

• Act as the primary contact for prospective students, guiding them from inquiry to application to enrollment to completion.
• Provide information on Albizu’s programs, admission requirements, financial aid, and career pathways.
• Assist students with application completion, course planning and registration, and onboarding.
• Collaborate in organizing and participating in New Student Orientation and Registration events to address student needs, registration, and ensure a smooth transition into the university.
• Develop individualized academic plans, ensuring students stay on track for graduation.
• Monitor student progress, proactively reaching out to address academic or personal challenges.
• Support students with registration, course selection, and degree requirements.
• Serve as a liaison between students and faculty, helping resolve academic concerns.
• Utilize technology, including Student Information Systems (SIS), retention tools, and Early Alert platforms, to provide efficient and timely interventions and support for students in their caseload.
• Identify at-risk students and provide proactive interventions to improve persistence and success.
• Conduct regular and as-needed one-on-one check-ins and coaching sessions with assigned students.
• Collaborate with career services, tutoring, and mental health support to address student needs.
• Promote student engagement through workshops, events, and campus activities.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Albizu University complies with Federal and State equal employment opportunity laws; qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.