Student Success Coach

Schreiner University; Kerrville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Schreiner University in Kerrville, TX seeks a dedicated Student Success Coach to provide holistic support to first- and second-year students, guiding academic, social, financial, and personal development. You will design proactive outreach and individualized success plans to promote retention and completion.

As part of the Student Success team, you will collaborate with advising, tutoring, counseling, and campus partners to connect students with needed resources and create clear pathways to

Qualifications

• Master’s degree in Higher Education or related field from an accredited institution.
• Demonstrated commitment to student development and student success.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively with diverse student populations.
• Experience coordinating programs, events, or student support initiatives.
• Strong organizational skills and attention to detail.
• Proficiency with technology and data-management systems.

Responsibilities

• Serve as the primary success coach for assigned cohorts of first- and second-year students.
• Conduct regular one-on-one coaching meetings focused on academic progress, goal setting, time management, engagement, and personal development.
• Assist students in identifying and overcoming barriers to success.
• Connect students with campus resources, including advising, tutoring, mental health and wellness, accessibility services, financial aid, career services, and student life.
• Develop individualized success plans for students identified as academically or personally at risk.
• Monitor student progress and maintain accurate coaching documentation.
• Teach IDST 1301 Freshmen Studies.
• Design, implement, and assess First-Year Experience and Sophomore Year Experience programming.
• Develop and facilitate weekend and cocurricular programs that enhance student engagement, community building, leadership development, and exploration of the Texas Hill Country.
• Collaborate with other departments to create meaningful student experiences.
• Support initiatives addressing imposter syndrome, social isolation, and college adjustment challenges.
• Utilize early-alert systems and student success technologies to identify students in difficulty.
• Coordinate intervention efforts with faculty, advisors, tutors, and other support personnel.
• Participate in retention and persistence initiatives and evaluate effectiveness of strategies.

Skills

Interpersonal skills

Communication

Relationship-building

Technology proficiency

Data management

Diversity sensitivity

Organization

Attention to detail

Education

Master’s degree in Higher Education or related field

Tools

Word processing

Spreadsheets

Microsoft Access

Job description

SUMMARY OF RESPONSIBILITIES

The Student Success Coach provides holistic support to first- and second-year students, helping them navigate different challenges that can occur during a student’s experience. Ranging from academic, social, financial, and personal, the Student Success coach helps students navigate these challenges. These positions are central to Schreiner University’s commitment to increasing student retention, fostering belonging, and improving graduation outcomes.

Success Coaches will serve as consistent guides for assigned student cohorts throughout their first two years at Schreiner University. Through individualized coaching, proactive outreach, data-informed interventions, and the development of engaging student experiences, coaches will help students build meaningful connections with the institution and create clear pathways to success.

Student Coaching and Success Planning

• Serve as the primary success coach for assigned cohorts of first- and second-year students.
• Conduct regular one-on-one coaching meetings focused on academic progress, goal setting, time management, engagement, and personal development.
• Assist students in identifying and overcoming barriers to success.
• Connect students with campus resources, including advising, tutoring, mental health and wellness, accessibility services, financial aid, career services, and student life.
• Develop individualized success plans for students identified as academically or personally at risk.
• Monitor student progress and maintain accurate coaching documentation.
• Teach IDST 1301 Freshmen Studies

Student Belonging and Engagement

• Foster a strong sense of belonging and connection to the Schreiner community.
• Design, implement, and assess First-Year Experience and Sophomore Year Experience programming.
• Develop and facilitate weekend and co-curricular programs that enhance student engagement, community building, leadership development, and exploration of the Texas Hill Country.
• Collaborate with other departments to create meaningful student experiences.
• Support initiatives that address imposter syndrome, social isolation, and college adjustment challenges.

Early Intervention and Student Retention

• Utilize early-alert systems and student success technologies to identify students experiencing academic, financial, or personal difficulties.
• Conduct proactive outreach to students demonstrating risk indicators.
• Coordinate intervention efforts with faculty, advisors, tutors, and other support personnel.
• Participate in retention and persistence initiatives designed to improve first-year retention and long-term degree completion.
• Assist in evaluating the effectiveness of retention and student success strategies.

Collaboration and Team-Based Support

• Work closely with Academic Success staff, advising coaches, professional tutors, faculty, athletic coaches, and student affairs professionals.
• Participate in cross-functional student success teams to coordinate support and interventions.
• Assist with orientation, transition programs, Mountaineer Camp and special events for new students.

Assessment and Continuous Improvement

• Collect and maintain student engagement, utilization, and outcome data.
• Utilize institutional data and assessment findings to improve coaching strategies and programming.
• Prepare reports and documentation related to student outcomes and grant objectives.
• Participate in ongoing evaluation efforts that support continuous improvement and institutional effectiveness.

Development

• Complete professional development related to student success, coaching, belonging, retention, and persistence.
• Participate in university-sponsored AI literacy and student success training initiatives.
• Remain current on evidence-based practices in student development and retention.
• Contribute to conference presentations, publications, and other professional dissemination opportunities related to student success initiatives.

Expected Outcomes

Success Coaches will directly contribute to:

• Increased first-year and second-year student retention. Stronger student sense of belonging and engagement. Improved utilization of advising, tutoring, and support services. Enhanced student persistence and progression toward graduation. Greater success among first-generation, rural, and low-income students. Achievement of grant-funded student success objectives and institutional strategic goals.

WORKING CONDITIONS

• See attached Job Activities Sheet
• Frequent interaction with students, faculty, staff, and community partners.
• Occasional evening and weekend work required to support programs and events
• Regular use of student information systems, advising platforms, and communication technologies.
• Participation in campus events, orientations, and student engagement activities.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

• Master’s degree in Higher Education or related field from an accredited institution.
• Demonstrated commitment to student development and student success.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work effectively with diverse student populations.
• Experience coordinating programs, events, or student support initiatives.
• Strong organizational skills and attention to detail.
• Proficiency with technology and data-management systems.

Preferred Qualifications

• Experience in academic coaching, advising, or mentoring. Familiarity with early-alert systems, student success technologies, and data-informed interventions. Experience planning and facilitating student engagement programming.

ADDITIONAL QUALIFICATIONS

• Accuracy and attention to detail.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to use sound judgment, maturity and responsibility when dealing with a variety of persons in a public relations capacity and sensitivity to student needs.
• Exceptional organizational skills.
• Knowledge and proficiency in use of general office equipment and software, including word processing, spreadsheets, and access.
• Must have excellent problem-solving skills.
• Understanding of issues of diversity; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity among students and staff.