Student Success & Certification Coach

Tidewatertech; Norfolk (VA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health, dental, and vision insurance

Paid time off (PTO)

Tuition reimbursement

Job summary

Tidewater Tech in Norfolk, Virginia, is seeking a Student Success Coordinator to help students achieve their educational goals. This role focuses on building strong relationships with students, driving retention, and supporting certification outcomes through proactive engagement and interventions.

The ideal candidate will possess a strong background in student services with excellent communication skills, and the ability to work in a metrics-driven environment. A competitive compensation package and benefits are offered, including health insurance and 401(k) with company match.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in student services or related field.
• Strong communication and problem-solving skills.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics.
• Serve as a consistent point of contact and advocate for assigned students.
• Drive retention and certification outcomes through early intervention.

Skills

Strong problem-solving skills

Organizational skills

Verbal communication

Written communication

Proficient with Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Office

Job description

Tidewater Tech in Norfolk, Virginia, is seeking a Student Success Coordinator to help students achieve their educational goals. This role focuses on building strong relationships with students, driving retention, and supporting certification outcomes through proactive engagement and interventions.

The ideal candidate will possess a strong background in student services with excellent communication skills, and the ability to work in a metrics-driven environment. A competitive compensation package and benefits are offered, including health insurance and 401(k) with company match.