Student Success Coordinator

Tidewatertech; Norfolk (VA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health, dental, and vision insurance

Paid time off (PTO)

Tuition reimbursement

Job summary

Tidewater Tech in Norfolk, Virginia, is seeking a Student Success Coordinator to help students achieve their educational goals. This role focuses on building strong relationships with students, driving retention, and supporting certification outcomes through proactive engagement and interventions.

The ideal candidate will possess a strong background in student services with excellent communication skills, and the ability to work in a metrics-driven environment. A competitive compensation package and benefits are offered, including health insurance and 401(k) with company match.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in student services or related field.
• Strong communication and problem-solving skills.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics.
• Serve as a consistent point of contact and advocate for assigned students.
• Drive retention and certification outcomes through early intervention.

Skills

Strong problem-solving skills

Organizational skills

Verbal communication

Written communication

Proficient with Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Microsoft Office

Job description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us – Big Changes, Better Benefits – Join us!

At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry‑level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well‑prepared for today’s workplace. With high academic standards and hands‑on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.

Location

(Main Campus): 4535 E Princess Anne Rd, Norfolk, VA 23502

Schedule

Monday‑Thursday: 9-6 or 10-7 (One evening per week)

Friday: 8:00am – 4:30pm

Compensation

Up to $30/hr

About the Role

Student Success Coordinators are deeply student‑centered, data‑informed, and outcomes‑driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes.

As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.

Key Responsibilities

Performance & Accountability

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression

Student Engagement & Advocacy

• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
• Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion

Retention & Certification Support

• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow‑up
• Support accommodation requests, resource referrals, and appropriate escalation as needed

Data, Documentation & Compliance

• Accurately document all student interactions and outcomes
• Participate in cohort tracking, G & E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics

Events, Programming & Collaboration

• Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed

Other Duties

• Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

Education

• High School Diploma or GED required
• Associate or bachelor's degree preferred

Experience

• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
• 1 year of related experience in a proprietary (for profit), post‑secondary educational setting preferred

Skills

• Strong problem‑solving, organizational, and written and verbal communication skills with a student‑centered approach
• Comfortable working in a metrics‑driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team‑oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

Benefits

We are proud to offer a competitive compensation package that supports your personal and professional well‑being. Full‑time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work‑life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

TTT is a proud equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.