Career Success Coordinator

Tidewater Tech; Norfolk (VA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Tidewater Tech in Norfolk, VA, seeks a Career Success Coordinator to guide students from enrollment to graduation and into meaningful employment. You will drive certification, career readiness, and placement preparation while building relationships with students and employers.

Responsibilities include managing caseloads, resume and interview coaching, and tracking outcomes with a metrics-driven mindset. A passion for student success and community engagement is essential.

Qualifications

• Minimum 1–2 years in student services, career services, advising, workforce development, recruiting, or related support role.
• Experience in a proprietary (for-profit) post-secondary educational setting preferred.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Actively manage a student caseload and meet defined performance metrics.
• Drive certification readiness and placement preparation.
• Support students through resume development, interview prep, and job search strategies.
• Coordinate with employer engagement and career services partners to prepare students for placement windows.

Skills

Strong communication

Problem solving

Organizational skills

MS Office proficiency

Willing to travel

Student-centered approach

Education

High School Diploma or GED

Associate or bachelor's degree preferred

Tools

MS Office

Job description

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us – Big Changes, Better Benefits – Join us!

At Tidewater Tech, we are committed to helping adult students develop the skills necessary for meaningful entry-level careers. Founded in 1969, our institution is steeped in a tradition of career education and workforce development. As a leading educational provider in the trade industry, our programs, designed in collaboration with industry leaders, ensure that students are well-prepared for today’s workplace. With high academic standards and hands‑on training, we create a learning environment that supports student success. At Tidewater Tech, we’re dedicated to shaping the next generation of skilled professionals.

Location: 4535 E Princess Anne Rd, Norfolk, VA 23502

Schedule: 9:00-6:00 M-TH

8:00-5:00 F

Compensation: up to $30/hour

Are you passionate about student advocacy and career development?Do you enjoy building strong relationships with employers and students alike?

About the Role

The Career Success Coordinator helps students successfully transition from enrollment to graduation and into meaningful employment. This position supports students throughout the full student lifecycle by proactively driving certification completion, career readiness, and placement preparation.

As a Career Success Coordinator, you will engage students early to build strong and consistent relationships, supporting them through certification and placement.

Key Responsibilities

Performance & Accountability

• Actively manage a student caseload and meet defined performance metrics, which may include:
• Retention and persistence
• Certification readiness and attainment
• Graduation progression
• Career readiness and placement-related leading indicators
• Contribute to a performance-driven culture focused on measurable student outcomes

Student Engagement & Advocacy

• Serve as a consistent point of contact and career readiness advocate for assigned students, building trust, rapport, and accountability
• Proactively identify and address barriers to certification readiness and job placement

Certification Support

• Partner with the education team and student success coordinators to monitor certification readiness and drive certification outcomes

Career Readiness & Placement Preparation

• Introduce career readiness concepts early in the student journey, including resume development, professional behavior, and labor market awareness
• Support students and graduates with career planning, job search strategies, and interview preparation
• Coordinate with employer engagement and career services partners to prepare students for successful entry into the placement window
• Assist with job applications, documentation, and placement-related follow-up as assigned

Data, Documentation & Compliance

• Accurately document all student interactions, engagement activities, outcomes, and supporting materials
• Participate in cohort tracking, G&E chart confirmation, and required audits, including weekly and monthly reporting tied to student success metrics
• Support, participate and/or facilitate workshops, application stations, commencement, alumni events, career fairs, and certification readiness activities

Other Duties

• Perform additional responsibilities as assigned by the supervisor, including onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

Education

• High School Diploma or GED
• Associate or bachelor's degree preferred

Experience

• 1–2 years of experience in student services, career services, advising, workforce development, recruiting, or a related support role
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred

Skills

• Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
• Comfortable working in a metrics-driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance from day 1 of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work‑life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success.

TTT is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.