Student Success Advisor (Temporary)

Skill; Boston (MA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with match

Flexible spending accounts

Job summary

Skill is seeking highly motivated, student-focused individuals to join a frontline Advising and Retention team at a leading higher education institution. You will be the primary contact for active, continuing students, providing guidance on registration, financial accounts, and course planning.

You will receive comprehensive training and hands-on shadowing, with a potential for conversion into permanent, full-time advising roles as opportunities arise.

Qualifications

• Bachelor's degree.
• At least 1 year of experience in a high-volume call center, contact center, or customer service environment.
• Strong verbal and written communication skills.
• Excellent computer literacy and ability navigating multiple databases/CRMs.
• High attention to detail for documentation and queue routing.
• Openness to feedback and following structured decision trees.

Responsibilities

• Support high-volume inbound phone calls from active students, addressing inquiries related to registration, financial accounts, holds, and course planning.
• Manage and resolve assigned student case queues and ticketing workflows within established turnaround times.
• Execute targeted registration outreach and participate in project-based student engagement campaigns.
• De‑escalate student concerns with empathy, clarity, and professionalism.
• Document all student interactions, case notes, and escalations across platforms.
• Participate in a comprehensive 4-week structured training program and job shadowing.

Skills

Customer service

Communication

Documentation

Education

Bachelor's degree

Job description

Skill is seeking highly motivated, student-focused individuals to join a frontline Advising and Retention team at a leading higher education institution. You will be the primary contact for active, continuing students, providing guidance on registration, financial accounts, and course planning.

You will receive comprehensive training and hands-on shadowing, with a potential for conversion into permanent, full-time advising roles as opportunities arise.