Student Success Advisor

Aquent; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with match

Flexible spending accounts

Job summary

Aquent, in partnership with a leading higher education client in Chicago, is seeking motivated Specialists to join the frontline Advising & Retention team. You will be the primary contact for active, continuing students, guiding them on registration, financial accounts, and course planning.

Training will cover system navigation and hands-on shadowing. High-volume call handling, empathetic de-escalation, and precise documentation are key.

Qualifications

• Bachelor’s degree required.
• 1+ year in high-volume call center or customer service.
• Strong verbal and written communication.
• Proficient with multiple databases/CRMs.
• Detail-oriented with documentation and case creation.

Responsibilities

• Handle high-volume inbound calls from active students.
• Manage case queues and ticketing workflows.
• Conduct targeted registration outreach.
• De-escalate concerns with empathy and professionalism.
• Document interactions and escalations across platforms.
• Complete a 4-week training and shadowing program.

Skills

Communication skills

Customer service

CRM navigation

Attention to detail

Coaching openness

Education

Bachelor's degree

Job description

Aquent, in partnership with a leading higher education client in Chicago, is seeking motivated Specialists to join the frontline Advising & Retention team. You will be the primary contact for active, continuing students, guiding them on registration, financial accounts, and course planning.

Training will cover system navigation and hands-on shadowing. High-volume call handling, empathetic de-escalation, and precise documentation are key.