Student Success Advisor II (Hybrid)

Gateway Community & Technical College; Florence (KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement/waiver

403(b) retirement plan with employer 5

Vacation/Sick Time

Work-Life Balance

Paid Holidays

Institutional closing pay

Employee Assistance Program

Job summary

Gateway Community & Technical College in Florence, KY, is seeking an Academic Advisor II to manage a student caseload, provide targeted guidance, and support persistence and completion goals. This full-time, hybrid position serves as a key resource for students navigating academic and institutional requirements.

The role requires a Bachelor's degree with 2–4 years of advising or related experience, strong communication skills, and a commitment to inclusive student support.

Qualifications

• Bachelor's degree or equivalent and 2-4 years of relevant experience.
• Ability to guide students through academic planning and institutional processes while helping them understand requirements, policies, and next steps toward their educational goals.
• Excellent interpersonal skills with the ability to communicate complex academic information clearly and professionally to students, faculty, staff, and external partners.
• Commitment to supporting student success through proactive guidance, clear communication, and timely follow-up.
• Ability to support students through multiple advising formats, including individual appointments, group sessions, and outreach initiatives designed to promote student progression and success.
• Maintain accurate advising notes and documentation in institutional systems using established procedures.
• Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.
• Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple priorities effectively and meet tight deadlines.
• Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)

Responsibilities

• Manage an assigned caseload of students and provide individualized advising and support.
• Assist students with educational planning, course selection, transfer opportunities, and career exploration.
• Develop student success plans designed to support persistence, retention, and completion.
• Monitor student progress and identify potential barriers to success.
• Maintain accurate and confidential student records.
• Utilize early alert systems and student success technologies to identify students needing intervention.
• Coordinate referrals and follow-up services to ensure students receive appropriate support.
• Implement intervention strategies designed to improve retention and persistence outcomes.
• Monitor effectiveness of outreach and intervention efforts.
• Serve as a liaison between students, faculty, academic divisions, and student support services.
• Participate in enrollment, retention, and student success initiatives.
• Assist with development and implementation of communication and outreach plans.
• Support assessment activities and recommend opportunities for process improvement.
• Participate in professional development and special projects.
• Perform other duties as assigned.

Skills

Interpersonal communication

Student success focus

Advising formats

Documentation

Detail-oriented

Diversity & inclusion

Education

Bachelor's degree or equivalent

Tools

MS Office

PeopleSoft

CRM systems

Appointment scheduling platforms

Job description

Gateway Community & Technical College in Florence, KY, is seeking an Academic Advisor II to manage a student caseload, provide targeted guidance, and support persistence and completion goals. This full-time, hybrid position serves as a key resource for students navigating academic and institutional requirements.

The role requires a Bachelor's degree with 2–4 years of advising or related experience, strong communication skills, and a commitment to inclusive student support.