Student Success Advisor: Holistic Academic Guidance

Life University; Marietta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Life University in Marietta, GA is seeking an Academic Advisor to implement a relationship-based advising model supporting undergraduate, graduate, and professional students both on-ground and online.

The role includes maintaining caseload data, coordinating with the Registrar, Admissions, and Student Engagement, and mentoring new advisors to promote student success and timely graduation.

Qualifications

• Master's degree in College Student Personnel, Counseling or related field.
• Excellent oral and written communication skills.
• Ability to effectively use computer programs software (Microsoft Office Suite), hardware and presentation programs.
• Ability to maintain a courteous and professional attitude in stressful situations.
• Ability to analyze and resolve routine and crisis situations.

Responsibilities

• Follow the University advising model/plan to meet the needs of undergraduate, graduate, and professional students in on-ground and online programs.
• Answer questions from new and returning students regarding courses, registration process, and general advisement.
• Maintain accurate and appropriate information regarding caseload, and term to term management of that case load.
• Maintain check-in communication with current caseload and update communication in CRMAdvise.
• Collaborate with staff of the Registrar's Office, Admissions, Student Engagement, New Student Orientation, and Academic Learning Center as needed to contribute to students' smooth integration and transition to graduation.
• Assist with and coordinate administrative holds on registration.
• Provide timely data and reports as requested and directed.
• Contact and schedule appointments for new students to be advised.
• Work on-call to assist students without appointment.
• Audit new student academic plans to ensure students are selecting the correct classes.
• Mentor new academic advisors.
• Aid staff in supporting student needs as necessary within the department.
• Additional duties and responsibilities as assigned.

Skills

Oral and written communication

Microsoft Office

CRM software

Customer service

Crisis management

Team collaboration

Education

Master's degree in College Student Personnel, Counseling or related field

Tools

Datatel Colleague

Job description

Life University in Marietta, GA is seeking an Academic Advisor to implement a relationship-based advising model supporting undergraduate, graduate, and professional students both on-ground and online.

The role includes maintaining caseload data, coordinating with the Registrar, Admissions, and Student Engagement, and mentoring new advisors to promote student success and timely graduation.