Student Success Advisor, Higher Education & Counseling

Pepperdine University; Los Angeles (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Pepperdine University is seeking an Academic Advisor to collaborate with staff and faculty to promote student success across GSEP campuses. You will advise students, respond to inquiries, and support registration, orientation, and graduation processes in a faith-centered, student-focused environment.

The role requires travel to graduate campuses, regular office hours, and strong interpersonal skills to build relationships with students, faculty, and staff.

Qualifications

• Bachelor's degree required.
• Two or more years of experience in higher education or customer service.
• Ability to demonstrate care and compassion in a student-centered environment and establish positive relationships with students, faculty, and staff.
• Ability to travel to graduate campuses and occasional evenings/weekends.
• Appropriate use of technology as required for the position.

Responsibilities

• Advise students regarding all aspects of their academic program and student services.
• Respond to student inquiries in a timely manner, create a welcoming environment.
• Promote positive engagement with students.
• Anticipate the needs of students and problem solve to resolve issues.
• Travel to various GSEP campuses to provide support.
• Maintain regular office hours with an "open door" policy for drop-ins or unscheduled appointments.
• Monitor students' academic progress and initiate contact with students whose progress is unsatisfactory; provide academic advisement on matters of curriculum, course registration, etc.; build strong relationships with students.
• Academic Program Support: Assist in coordinating registration, student engagement, and orientation activities; participate in staff training; gain an in-depth understanding of GSEP academic programs in order to counsel students, resolve student issues.
• Perform degree audits and graduation checks and manage the readmission process.
• Coordinate the dissertation process.
• Ensure that student permanent files contain all official, required information and comply with University policies.
• Keep policy manuals up to date.
• Participate in GSEP graduation ceremonies and committees.
• Other duties as assigned.
• Uphold University mission through work performed.

Skills

Higher education experience

Customer service

Care and compassion

Relationship building

Time management

Evening/weekend flexibility

Technology proficiency

Education

Bachelor's degree

Master's degree (preferred)

Job description

Pepperdine University is seeking an Academic Advisor to collaborate with staff and faculty to promote student success across GSEP campuses. You will advise students, respond to inquiries, and support registration, orientation, and graduation processes in a faith-centered, student-focused environment.

The role requires travel to graduate campuses, regular office hours, and strong interpersonal skills to build relationships with students, faculty, and staff.