Academic Advisor, Education Division

Pepperdine University; Los Angeles (CA); Vor Ort; USD 35.000 - 39.000; Vollzeit

Zusammenfassung

Pepperdine University is seeking an Academic Advisor to collaborate with staff and faculty to promote student success across GSEP campuses. You will advise students, respond to inquiries, and support registration, orientation, and graduation processes in a faith-centered, student-focused environment.

The role requires travel to graduate campuses, regular office hours, and strong interpersonal skills to build relationships with students, faculty, and staff.

Qualifikationen

• Bachelor's degree required.
• Two or more years of experience in higher education or customer service.
• Ability to demonstrate care and compassion in a student-centered environment and establish positive relationships with students, faculty, and staff.
• Ability to travel to graduate campuses and occasional evenings/weekends.
• Appropriate use of technology as required for the position.

Aufgaben

• Advise students regarding all aspects of their academic program and student services.
• Respond to student inquiries in a timely manner, create a welcoming environment.
• Promote positive engagement with students.
• Anticipate the needs of students and problem solve to resolve issues.
• Travel to various GSEP campuses to provide support.
• Maintain regular office hours with an "open door" policy for drop-ins or unscheduled appointments.
• Monitor students' academic progress and initiate contact with students whose progress is unsatisfactory; provide academic advisement on matters of curriculum, course registration, etc.; build strong relationships with students.
• Academic Program Support: Assist in coordinating registration, student engagement, and orientation activities; participate in staff training; gain an in-depth understanding of GSEP academic programs in order to counsel students, resolve student issues.
• Perform degree audits and graduation checks and manage the readmission process.
• Coordinate the dissertation process.
• Ensure that student permanent files contain all official, required information and comply with University policies.
• Keep policy manuals up to date.
• Participate in GSEP graduation ceremonies and committees.
• Other duties as assigned.
• Uphold University mission through work performed.

Kenntnisse

Higher education experience

Customer service

Care and compassion

Relationship building

Time management

Evening/weekend flexibility

Technology proficiency

Ausbildung

Bachelor's degree

Master's degree (preferred)

Jobbeschreibung

The Academic Advisor collaborates with staff and faculty to ensure student success by providing academic advisement and other student services. As a Christian University, Pepperdine is committed to service students with a holistic approach to address their individual needs in a supportive, student- centered environment. The Academic Advisor's primary responsibility is to promote a student-centered environment by engaging and supporting students throughout their academic careers at GSEP with care, compassion and professionalism.

Duties

• Advise students regarding all aspects of their academic program and student services.
• Respond to student inquiries in a timely manner, create a welcoming environment.
• Promote positive engagement with students.
• Anticipate the needs of students and problem solve to resolve issues.
• Travel to various GSEP campuses to provide support.
• Maintain regular office hours with an "open door" policy for drop-ins or unscheduled appointments.
• Monitor students' academic progress and initiate contact with students whose progress is unsatisfactory; provide academic advisement on matters of curriculum, course registration, etc.; build strong relationships with students.
• Academic Program Support: Assist in coordinating registration, student engagement, and orientation activities; participate in staff training; gain an in-depth understanding of GSEP academic programs in order to counsel students, resolve student issues.
• Perform degree audits and graduation checks and manage the readmission process.
• Coordinate the dissertation process.
• Ensure that student permanent files contain all official, required information and comply with University policies.
• Keep policy manuals up to date.
• Participate in GSEP graduation ceremonies and committees.
• Other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor's degree.
• Two or more years of experience in higher education or a customer service-related field.
• Ability to demonstrate care and compassion in a student-centered environment and establish positive relationships with students, faculty, and staff in support of students and the University mission.
• Ability to sustain productivity while managing multiple projects.
• Ability to travel to graduate campuses and work some evenings and weekends to support students.
• Appropriate use of technology as required for the position.

Preferred:

• Master's degree.
• Three or more years of experience working with students in a higher education environment.
• Ability to demonstrate strong interpersonal and counseling skills in working with a diverse student population and to advocate for students.
• Ability to maintain a professional manner and confidentiality when dealing with sensitive student information and situations.
• Ability to interpret and apply University policies in a manner that supports students and complies with University policies.
• Strong organizational skills.
• Ability to communicate diplomatically.
• Willingness to learn all aspects of student services to assist students.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $25.50 - $28.36 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level.

• In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.